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- Tasks: Ensure smooth operation of IT systems at Glasgow Airport and provide on-site support.
- Company: Join ESP Global Services, a leader in IT support for the aviation sector.
- Benefits: Enjoy competitive pay, shift allowances, and a comprehensive benefits package.
- Other info: Great career growth opportunities in a dynamic and innovative workplace.
- Why this job: Make an immediate impact in a fast-paced airport environment with a supportive team.
- Qualifications: Hands-on IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Glasgow Airport
Shift Pattern: Monday to Sunday, 6 On 3 off, 04:00-12:30 / 12:30-21:00
Role Overview
ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at Glasgow Airport. This role is critical in providing on‑site support for the airport's passenger processing systems. As part of our dynamic and dedicated team, you will be responsible for ensuring the seamless operation of all IT systems, in line with our contractual service level agreements.
Key Responsibilities
- Perform regular routine and preventative maintenance on IT equipment used for passenger processing, ensuring all systems remain operational and efficient.
- Conduct floor‑walking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
- Respond to incidents and service requests received via the Global Service Desk, ensuring all service level agreements (SLAs) are adhered to.
- Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
- Maintain excellent communication with both colleagues and the Global Service Desk, providing timely updates on the status of incidents and resolutions.
- Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Skills and Qualifications
- Proven hands‑on experience in IT support, with strong technical knowledge in both hardware and software.
- Effective communication skills, with the ability to liaise confidently with both technical and non‑technical teams.
- Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
- Strong customer service orientation, ensuring all interactions are professional, courteous, and solution focused.
- Good working knowledge of Microsoft Desktop Software and related tools.
- Understanding of network protocols, server hardware, and IT configurations.
- Relevant qualifications or certifications are desirable.
- A full UK driving licence is required for travel between sites.
- A clear and accountable 5‑year employment history is necessary for security clearance.
Why Join Us?
- Work in a critical and fast‑paced environment with opportunities to make an immediate impact on the operations of a major international airport.
- Be part of a supportive and collaborative team, committed to professional development and innovation.
- Receive competitive compensation, including shift allowances and a comprehensive benefits package.
Career Growth Opportunities
- Career growth opportunities within a leading IT support provider in the aviation sector.
- Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.
IT Airport Engineer - Glasgow Airport in Paisley employer: QUINTESSENTIAL BRANDS UK GROUP LTD
Contact Detail:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Airport Engineer - Glasgow Airport in Paisley
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT and aviation. You never know who might be looking for someone just like you, and personal connections can often lead to job opportunities.
✨Tip Number 2
Show off your skills! If you have the chance, create a portfolio or a project that showcases your IT expertise. This could be anything from troubleshooting guides to system optimisation projects – it’ll give you an edge in interviews.
✨Tip Number 3
Prepare for the interview by researching common IT issues faced in airport environments. Being able to discuss specific challenges and how you would tackle them will impress your interviewers and show you’re ready for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace IT Airport Engineer - Glasgow Airport in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and skills. We want to see how your background aligns with the role of an IT Airport Engineer, so don’t be shy about showcasing your technical knowledge and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team at Glasgow Airport. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to liaise with both technical and non-technical teams. We appreciate clarity and professionalism in all interactions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team at Glasgow Airport!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support, hardware, and software. Be ready to discuss your hands-on experience and how you've tackled issues in the past, particularly with passenger processing systems.
✨Communicate Like a Pro
Since effective communication is key in this role, practice explaining complex technical concepts in simple terms. Think about examples where you've successfully liaised with both technical and non-technical teams, and be prepared to share those stories.
✨Stay Cool Under Pressure
This job can get hectic, so think of scenarios where you've had to work under tight deadlines or respond to urgent incidents. Prepare to discuss how you managed those situations while maintaining a strong customer service focus.
✨Show Your Commitment to Quality
Familiarise yourself with ISO 9001 standards and be ready to talk about how you ensure quality in your work. Highlight any relevant qualifications or certifications you have, and express your enthusiasm for being part of a team that values excellence.