Operations Resource Co-ordinator in Merthyr Tydfil

As the Operations Resource Co-ordinator for the Marshall Land Systems UK Operations team, you will support the operations management team. The Operations Resource Co-ordinator supports operations by ensuring the effective onboarding, planning, compliance, allocation, and utilisation of production resource personnel working closely with production managers. This role acts as a central liaison between teams across production to help reach production deadlines, reduce downtime, optimise capacity, and improve overall operational performance. This role will also work in collaboration with other functions such as HR, QHSE, Finance, and IT to ensure processes are followed to help with smooth operations.

Responsibilities:

• Act as a key operational partner to Heads of Operations and Production Managers, providing support across workforce planning, reporting, and operational readiness.
• Identify future operational and workforce needs in collaboration with senior operations leadership.
• Own and continuously improve the onboarding and induction process for Operations personnel, ensuring consistency, compliance, and a positive employee experience.
• Contribute to the recruitment process in partnership with HR, including workforce planning, skills assessment requirements, and succession planning.
• Ensure all relevant skills assessments are in place to support hiring, development, and succession activities.
• Manage processes relating to time booking, clocking, and attendance, resolving escalated issues and ensuring data accuracy.
• Ensure compliance with legislative and regulatory requirements, including Health & Safety.
• Coordinate training programmes, working with internal and external providers to ensure efficient delivery.
• Support accurate recording of operational data across relevant systems.
• Oversee the production of standard and ad-hoc management reports to support operational and financial decision-making.
• Oversee regular reporting, including daily clocking reports and weekly clocked vs. booked analysis, ensuring discrepancies are identified and resolved.
• Provide production resource data and insights for team meetings and planning activities.
• Support Production Managers with the setup and governance of SharePoint workspaces, ensuring compliance with BMS document requirements.
• Oversee coordination and administration of business travel for the operations team, liaising with internal and external partners.
• Self-motivated, positive attitude and confident in taking accountability of situations and tasks.
• Confident and diplomatic with an ability to create and foster working relationships internally and with customers at all levels of the business.
• Fully competent communicator (verbal & written briefs/reports/presentations) both internally and externally to management, customers, and suppliers.
• Organised with strong attention to detail.
• Advanced computer literacy and broad experience in the use of office systems, equipment, processes, and extensive knowledge across a range of internal IT systems.
• Appreciation of budget control and cost centres.
• Awareness of relevant regulatory and H&S policies.

Experience:

• Individual needs to be a self-starter and have the ability to tackle difficult problems and see them through to the end.
• Experience of managing conflicting priorities.
• Working with a broad range of stakeholders.
• IT experience with reporting.

Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities in the UK, Canada, and the Netherlands.