At a Glance
- Tasks: Welcome visitors and ensure security at the iconic Gillian Lynne Theatre.
- Company: Join a diverse team at LW Theatres, where inclusion is celebrated.
- Benefits: Earn £16.58 per hour with flexible hours and a vibrant work environment.
- Other info: Dynamic role with opportunities to learn and grow in a creative setting.
- Why this job: Be part of the magic in theatre while delivering exceptional customer service.
- Qualifications: Experience in customer service and a passion for theatre are essential.
The predicted salary is between 34400 - 34400 £ per year.
Location: Gillian Lynne Theatre, WC2B 5PW, United Kingdom
Employee Type: Employee - Full Time
Are you a proactive and approachable person, who excels in a customer facing role? Can you deliver the highest possible standards of service while upholding robust security and health and safety procedures?
We are currently looking for a full-time Stage Door Keeper who will provide exceptional customer service to all who pass through the Stage Door of the Gillian Lynne Theatre. If you think you could create a warm welcome while attentively following our security practices, then we’d love to hear from you.
What you’ll be doing…
- Be proactive in ensuring that the Stage Door area is exceptionally well presented at all times.
- Provide a warm welcome for visitors, contractors, visiting company, and our teams entering and exiting the building.
- Uphold robust security protocols, ensuring that only authorised personnel enter backstage areas.
- Monitor CCTV in line with Company policies, reporting any irregularities to appropriate parties.
- Ensure the fire alarm panel is constantly monitored and any anomalies are properly addressed.
- Promptly follow correct procedures in the event of an emergency or security situation.
- Manage the security and door access system centrally from the Stage Door, keeping track of all issued tokens and attendance in the venue.
- Respond efficiently and effectively to the venue’s radio channels when necessary.
- Answer phone calls punctually and professionally, directing callers to the appropriate departments.
- Learn and proficiently use the Company’s compliance and inspection software.
- Log daily information and conduct a thorough handover to colleagues.
- Accept and manage deliveries, keeping the post-room well maintained and organised.
- Manage the venue’s lost property, liaising directly with guests as required.
- Administrative duties including maintaining key logs, permits and relevant equipment.
What we need…
- Experience delivering first-class customer service, and building strong working relationships with a wide range of people.
- Confident communicators that work in a logical, precise and methodical manner.
- Proactive learners that are passionate about theatre, and will continually update their knowledge of the venue, resident production, facilities and departments.
- A conscientious approach; accurate and with an eye for detail and presentation.
- An understanding of health and safety practices and security protocols, ideally in a theatrical environment.
Salary: £16.58 per hour. Hours will be split across a mix of mornings, evenings and weekends between Monday-Sunday. Rotas are issued a month in advance.
Deadline for applications: Monday 1 June. Interviews: Thursday 11 June.
Diversity & Inclusion
At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.
This role may close early if a sufficient number of applications are received.
Stage Door Keeper - The Gillian Lynne Theatre in London employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At LW Theatres, we offer a vibrant and inclusive work environment where extraordinary people come together to create unforgettable experiences. As a Stage Door Keeper at the Gillian Lynne Theatre, you will not only play a crucial role in ensuring the safety and security of our venue but also enjoy opportunities for personal growth and development within the dynamic world of theatre. With a commitment to diversity and a culture that values every individual, we provide a supportive atmosphere where your contributions are recognised and celebrated.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Stage Door Keeper - The Gillian Lynne Theatre in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with the Gillian Lynne Theatre and its operations. This will not only help you stand out during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Stage Door Keeper and how you'd handle them. Being proactive and approachable is key, so show us you can deliver that warm welcome!
✨Tip Number 3
Network with theatre professionals! Attend events or connect with people in the industry. Building relationships can give you insights and potentially lead to job opportunities, so don’t be shy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at the Gillian Lynne Theatre. We can’t wait to hear from you!
We think you need these skills to ace Stage Door Keeper - The Gillian Lynne Theatre in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've built strong relationships with people in previous roles, so share some examples that showcase your friendly and approachable nature.
Be Detail-Oriented:Since the role involves monitoring security protocols and maintaining a well-presented Stage Door area, it’s crucial to demonstrate your attention to detail. Mention any past experiences where you’ve had to be meticulous and precise in your work.
Express Your Passion for Theatre:We love candidates who are passionate about theatre! In your application, let us know why you’re excited about this role and how you keep up-to-date with the latest happenings in the theatre world. It’ll show us you’re proactive and genuinely interested.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Venue
Before the interview, take some time to research the Gillian Lynne Theatre. Familiarise yourself with its history, current productions, and any notable events. This will not only show your passion for theatre but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond to help someone or resolved a challenging issue. This will demonstrate your proactive approach and ability to build strong relationships.
✨Understand Security Protocols
Brush up on basic security and health and safety practices, especially in a theatrical environment. Be ready to discuss how you would handle various scenarios, such as monitoring access or responding to emergencies. This shows that you take the role seriously and are prepared for the responsibilities.
✨Practice Communication
As a Stage Door Keeper, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would respond to questions about managing deliveries or liaising with guests.
