At a Glance
- Tasks: Inspire and lead the Guest Experience team to exceed guest expectations.
- Company: Join a vibrant entertainment venue in the heart of London.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and be part of a supportive team.
- Why this job: Make a real impact on guest experiences in a dynamic environment.
- Qualifications: Experience in entertainment or events at a supervisory level.
The predicted salary is between 42006 - 42006 £ per year.
Location: 65 Drury Lane, London, WC2B 5SP, United Kingdom
Employee Type: Employee - Full Time
The role
Are you a people person? Do you have impeccably high standards and an ambition to always exceed guest expectations? Are you experienced in the entertainment or hospitality world and looking to take the next step in your management career?
What you’ll be doing
- Inspire all those you work with to put our guests at the heart of everything they do.
- Manage and motivate the Guest Experience team, championing the highest standards of quality and presentation for our audience and proactively resolve any performance issues.
- Engage proactively with our audiences, ensuring that all visitors have the best possible experience by approaching issues with a creative, positive attitude.
- Develop our commercial strategy alongside the management and commercial teams to drive sales and maximise profitability, including leading on incentives.
- Continually evaluate our service to identify areas to improve - proactively seeking feedback from colleagues and audiences.
- Support the management team in selecting, recruiting, coaching, training and developing the Guest Experience team, including leading the Guest Experience Supervisor team.
- Rostering the Guest Experience Team by creating schedules on the UKG People System.
- Ensure the venue’s emergency procedures are understood and regularly rehearsed by the front of house team, identifying and delivering further training where required.
- Respond to emergency situations, ensuring they are managed effectively and safely throughout the building by following Company policies and procedures.
- Ensure compliance with the venue’s Premises License and be responsible for the practical delivery and application of the Company’s management and security arrangements, policies and procedures across the front of house operation.
- Engage with promoters and producers ensuring that the clients needs are met and the regulations of the venue are upheld.
- Working closely with our security contractor each night to ensure our security standards in respect of audience behaviour and conflict management are upheld.
What we need
- Experience in an entertainment or events environment to at least supervisory level.
- Positive, professional role models with excellent customer service skills - Self-motivated and adaptable team players with a can-do attitude.
- Confident, calm communicators who can balance competing priorities in high pressure situations.
- Proactive, approachable individuals who build strong and productive working relationships.
- Detail-orientated leaders who enjoy working both independently and as part of a team.
- Motivated individuals with a growth mentality and a desire to constantly learn and develop.
Salary & Hours
Salary: £42,006.24
40 hours per week
Diversity & Inclusion
At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.
Performance Manager in London employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At LW Theatres, we are committed to creating an inclusive and dynamic work environment where every team member is valued and empowered to excel. Located in the vibrant heart of London, our Performance Manager role offers a unique opportunity to lead a passionate Guest Experience team, drive exceptional service standards, and contribute to the success of our entertainment venue. With a focus on professional growth, we provide ongoing training and development opportunities, ensuring that you can thrive in your career while making a meaningful impact on our guests' experiences.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the entertainment and hospitality sectors, especially those who work at venues similar to where you want to be. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your customer service skills and how you've handled challenges in high-pressure situations.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for it to be advertised. Reach out directly to the company through our website and express your interest. Sometimes, being the first to show enthusiasm can make all the difference.
✨Tip Number 4
Prepare for the unexpected! In interviews, you might face scenario-based questions. Think about how you would handle various guest situations or emergencies. Being ready to discuss these will show you're a calm communicator who can think on their feet.
We think you need these skills to ace Performance Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional guest experiences and how your background in entertainment or hospitality has shaped that passion.
Tailor Your CV:Make sure your CV is tailored to the Performance Manager role. Highlight relevant experience, especially in managing teams and improving guest satisfaction. We love seeing how you've made a difference in previous roles!
Be Specific:Use specific examples to demonstrate your skills and achievements. Whether it’s resolving a tricky situation or leading a successful project, we want to hear about your successes and how they relate to the job at hand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your People Skills
As a Performance Manager, you'll be leading a team and engaging with guests. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of specific instances where you've had to think on your feet or adapt quickly, especially in an entertainment or hospitality context.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the company's approach to guest experience or how they measure success in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
