At a Glance
- Tasks: Lead a vibrant team and create unforgettable guest experiences at Shake Shack.
- Company: Join the fun-loving Shake Shack family, where hospitality is our way of life.
- Benefits: Earn £14.48 per hour, enjoy free meals, and benefit from career growth opportunities.
- Other info: Embrace a positive work culture that values teamwork and personal connections.
- Why this job: Be the heart of our community, making every guest's day brighter with your energy.
- Qualifications: Passion for service and a knack for leading in fast-paced environments.
The predicted salary is between 14 - 15 £ per hour.
Stand For Something Good With Us! We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Hospitality Champion who loves to serve!
At Shake Shack, hospitality isn't a department- it's our way of life. As our Hospitality Champ, you'll be the beacon of warmth, energy, and Shack-style hospitality that keeps guests coming back and teammates inspired. This role blends front-of-house leadership with an unstoppable passion for service, helping to shape a Shack where every visit feels personal and every guest leaves with a smile.
Qualifications:
- You live and breathe people-first service and believe a great experience can change someone's day.
- You've got hustle, heart, and a sharp eye for what makes hospitality truly shine.
- You're confident leading a shift and coaching others, with or without the official title.
- You thrive in fast-paced environments and can roll with the rhythm of a busy service.
- Experience in hospitality or leadership is a plus, but passion and presence are what we value most.
Availability:
Saturday (8 hours shift - hours TBC)
Responsibilities:
- Be the living, breathing embodiment of our hospitality culture- your energy sets the tone for the whole Shack.
- Lead by example on the floor, coaching and inspiring the team to elevate every moment of the guest journey.
- Jump in wherever needed- greeting guests, resolving issues, celebrating great service in the moment.
- Collaborate with leaders to champion training, team development, and consistent hospitality standards.
- Keep a pulse on the Shack atmosphere: Is the vibe right? Is the music pumping? Are our guests smiling? You'll know.
- Spark team motivation and build camaraderie- after all, hospitality starts with how we treat one another.
Our Benefits Include:
- Starting hourly rate £14.48, including under 18 years old.
- Company pension.
- EAP (employee assistance programme).
- Career development opportunities - we are growing!
- Free drinks and food on lunch breaks and 30% staff discount on food outside of work.
Beginning as a hotdog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Join a unique team with a culture unlike any other!
HOSPITALITY CHAMPION in London employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At QUINTESSENTIAL BRANDS UK GROUP LTD, we pride ourselves on being an exceptional employer, particularly for those passionate about dementia care. Our Green Park Nursing Home in Great Sankey offers a supportive work culture that prioritises employee growth from day one, alongside competitive salaries and comprehensive benefits including pension schemes and discounts. Join us to make a meaningful impact while advancing your career in a nurturing environment.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HOSPITALITY CHAMPION in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at QUINTESSENTIAL BRANDS UK GROUP LTD and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace HOSPITALITY CHAMPION in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at QUINTESSENTIAL BRANDS UK GROUP LTD that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at QUINTESSENTIAL BRANDS UK GROUP LTD.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at QUINTESSENTIAL BRANDS UK GROUP LTD get a sense of who you are beyond your experience!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at QUINTESSENTIAL BRANDS UK GROUP LTD and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
