At a Glance
- Tasks: Supervise daily operations and ensure high service standards at Larkfield Leisure Centre.
- Company: Join a vibrant team at Larkfield Leisure Centre, promoting health and fitness.
- Benefits: Enjoy a permanent role with competitive pay and flexible hours.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: 2 years supervisory experience and relevant qualifications in leisure management.
The predicted salary is between 30000 - 40000 € per year.
Location: Larkfield Leisure Centre, New Hythe Lane, Aylesford, ME20 6RH, United Kingdom
Job Category: 37 hours per week
Employee Type: Permanent
We are looking for an enthusiastic Duty Manager to join our Larkfield Leisure Centre team on a full-time basis. Hours will be on a rota basis and will include weekdays and weekends, day shifts and evenings. The Duty Manager is crucial in supervising the efficient operation of all recreational activities and driving continuous improvement in the management and operation of the Centre. The significant focus for the successful candidate will be the ability to motivate the team to deliver consistently high standards of service to enhance the customer experience. You should be quality driven, have sound operational, communication and people skills, and be flexible and able to deliver results. Candidates should have at least 2 years previous supervisory experience in a busy multi-use site and have a good understanding of Health and Safety, preferably within a leisure environment. Candidates should ideally hold a current National Pool Lifeguard Qualification or have the ability to pass the qualification, as well as a Pool Plant Operators Certificate.
Responsibilities:
- To supervise the day-to-day operations of the Centre and the services it provides acting in a front of house capacity to ensure the highest standards of service delivery to the customer.
- To act as Duty Manager on a pre-arranged shift rota in accordance with the operational requirements of the facilities.
- To supervise the efficient operation of all recreation and community activities managed by the Centre.
- To establish, develop and maintain effective relationships with staff and the general public, and to promote the Centre, facilities and services, observing Customer Care practices at all times.
- To co-ordinate the effective deployment of the facilities’ resources, ensuring the maintenance of safe working practices and monitoring of safety procedures.
- To assist in the recruitment, motivation, development, welfare and performance appraisal of the Centre’s staff.
- To maintain the correct staffing levels for the operation of facilities in accordance with staff rotas.
- To identify any training and development needs for operational staff and to bring these to the attention of the Centre Manager.
- To efficiently prepare sports and community facilities, ensuring that equipment is safely stored, and facilities remain clean and free from hazard.
- To ensure the safety and security of the Centre facilities and immediate surroundings making certain that standards of cleanliness and hygiene are maintained.
- To ensure that reconciliation of all monies is carried out in accordance with the Trust’s financial regulations and be responsible for checking all monies recorded on each shift.
- To assist in the planning and development of the Centre’s activity programme.
- To ensure records and checks are completed correctly at all times.
- To act as keyholder and to be 'on call' in emergencies as required.
- To undertake specific responsibilities as identified in liaison with the Centre Manager.
- To provide First Aid assistance as necessary to promote recovery, and to fully report any such incidents.
- Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
- To carry out any other duties which fall within the broad spirit, scope, levels and purpose of this job description.
- To attend meetings and any training as directed by the Manager.
- To ensure that reasonable care is taken at all times for the health, safety and welfare of you and other persons, and to comply with policies and procedures relating to health and safety within the Trust.
- To adhere to the Trust’s policies and procedures.
This job description is not intended to exclude any task, which the post holder might reasonably be required to undertake. Job descriptions will be subject to review on an annual basis subject to the Trust’s priorities.
PERSON SPECIFICATION
Qualifications: NPLQ Qualification (wet side), First Aid Qualification, Sports or Leisure qualification (NVQ L3 / Leisure related degree)
Duty Manager- LLC in Kent employer: QUINTESSENTIAL BRANDS UK GROUP LTD
Join the Larkfield Leisure Centre team as a Duty Manager and enjoy a vibrant work culture that prioritises employee development and customer satisfaction. With a focus on teamwork and continuous improvement, we offer flexible working hours, comprehensive training opportunities, and a supportive environment where your contributions are valued. Located in Aylesford, you'll be part of a community-driven facility that promotes health and well-being while ensuring a rewarding career path in the leisure industry.
Contact Detail:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager- LLC in Kent
✨Tip Number 1
Get to know the Larkfield Leisure Centre inside out! Familiarise yourself with their services and activities. This way, when you chat with the team, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company culture, which will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to team management and customer service. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Larkfield Leisure Centre team.
We think you need these skills to ace Duty Manager- LLC in Kent
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our Larkfield Leisure Centre team and making a difference in the customer experience.
Tailor Your Experience:Make sure to highlight your previous supervisory experience and how it relates to the Duty Manager role. We love seeing candidates who can connect their past roles to what we do here at StudySmarter!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and qualifications are easy to spot. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know the Centre Inside Out
Before your interview, take some time to research Larkfield Leisure Centre. Familiarise yourself with its facilities, services, and any recent news or events. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to motivate and manage a team. Prepare examples from your previous supervisory experience where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can apply these skills at the Centre.
✨Demonstrate Your Health and Safety Knowledge
Given the importance of health and safety in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you would ensure safety in the Centre and handle emergencies, including your approach to First Aid.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, future projects for the Centre, or opportunities for staff development. It shows you're engaged and thinking about how you can contribute long-term.
