At a Glance
- Tasks: Provide 1st and 2nd line IT support for hardware and software issues.
- Company: Join ESP Global Services, a leading managed service provider in IT support.
- Benefits: Earn up to £30,000, enjoy a company vehicle, and access ongoing training.
- Other info: Flexible shifts with opportunities for career growth in a dynamic environment.
- Why this job: Be part of a tech-savvy team making a difference in customer service.
- Qualifications: Experience in PC and laptop hardware service; strong troubleshooting skills required.
Overview
ESP Global Services are currently recruiting a Field Services Engineer to join our team in the South of the UK. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide, 24/7. Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region. This role will be based from home, primarily covering the South and occasionally sites across other regions of the UK.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
Responsibilities
- Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
- Provide holiday cover and support into our busy Airport locations adapting to working a variable shift pattern.
- Install and troubleshoot desktops, printers, laptops and other computer peripherals, hardware problems as well as desktop applications.
- Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
- Perform desk-side support including basic administration of Operating Systems and common off the shelf software systems.
- Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
- Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.
- Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.
- Escalate problems to the appropriate next level of support when necessary.
Requirements
- Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance.
- Up to 2 years’ direct PC and laptop hardware service experience. Proficiency in desktop support including knowledge of current operating systems.
- Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
- May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
- Able to work in various locations at short notice.
- Flexibility to occasionally work days and night shifts across a 12-hour shift pattern, as we support airports 24/7.
- Good written and oral communications skills with customers and management.
- 5 years UK working or educational history which can be referenced for airside clearance checks.
This role will be working Monday – Friday 9am-5:30pm and will require flexibility to transition to working days and night shifts across a 12-hour shift when required, as we support airports 24/7.
Compensation & Benefits
ESP offers a basic salary up to £28,000 - £30,000 plus a company vehicle, mileage, on-call allowance, pension, life assurance and access to ongoing training and career development.
On call is paid at £20 per day in addition to basic salary. On call applies 1 in every 10 weeks to provide out of hours coverage. Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
IT Field Services Engineer - Reading employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At QUINTESSENTIAL BRANDS UK GROUP LTD, we pride ourselves on being an exceptional employer, particularly for those passionate about dementia care. Our Green Park Nursing Home in Great Sankey offers a supportive work culture that prioritises employee growth from day one, alongside competitive salaries and comprehensive benefits including pension schemes and discounts. Join us to make a meaningful impact while advancing your career in a nurturing environment.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
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Some tips for your application 🫡
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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