At a Glance
- Tasks: Provide top-notch IT support and solve tech problems on the go.
- Company: Join a global managed service provider in the aviation tech industry.
- Benefits: Competitive salary, company vehicle, ongoing training, and career development.
- Other info: Flexible working hours with opportunities for travel and growth.
- Why this job: Kickstart your IT career with hands-on experience in dynamic environments.
- Qualifications: Experience in desktop support and a passion for customer service.
The predicted salary is between 28000 - 30000 £ per year.
Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider? At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Bristol and Cardiff. This is a home-based role with regional travel, plus occasional travel to other UK locations.
You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.
What You’ll Be DoingAs a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly. Your responsibilities will include:
- Providing desktop support, troubleshooting hardware and standard operating system issues
- Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
- Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
- Performing “Break/Fix” support and managing add, move, and change requests
- Delivering desk-side support including basic OS and off-the-shelf software administration
- Managing service tickets efficiently, ensuring SLAs and quality standards are met
- Updating internal and customer call management systems accurately and promptly
- Escalating complex issues to the appropriate support teams when required
Key skills and experience:
- Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
- Up to 2 years’ hands‑on experience supporting PC and laptop hardware
- Strong desktop support skills, including knowledge of current Windows operating systems
- Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP
- Ability to follow detailed scripts and technical guidance to complete more complex service tasks
- Comfortable working at different customer locations at short notice
- Flexible and adaptable, with the ability to work occasional 12‑hour day or night shifts as required (supporting 24/7 airport operations)
- Strong written and verbal communication skills
- A professional, customer‑first mindset
- A minimum of 5 years’ UK work or educational history (required for airside security clearance checks)
This role is primarily Monday to Friday, 9:00am – 5:30pm. Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12‑hour day or night shifts to support 24/7 operations.
What We OfferBasic salary of £28,000 – £30,000
Company vehicle
Mileage
On‑call allowance (£20 per day, 1 week in every 2)
Pension
Life assurance
Ongoing training and career development opportunities
This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments.
IT Field Services Engineer - Bristol employer: QUINTESSENTIAL BRANDS UK GROUP LTD
ESP Global Services is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Field Services Engineer, you will enjoy a competitive salary, a company vehicle, and ongoing training opportunities while working in a supportive environment that values customer service excellence. With the flexibility to work across various locations and the chance to engage with cutting-edge technology in the aviation sector, this role offers a rewarding career path for those passionate about IT.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Services Engineer - Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your hands-on experience with IT support can really set you apart from the crowd.
✨Tip Number 3
Be ready for anything! Since this role involves travel and working at different locations, be flexible and prepared to discuss how you can adapt to various environments and challenges during your interviews.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen on being part of our dynamic environment.
We think you need these skills to ace IT Field Services Engineer - Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your desktop support skills and any relevant IT experience to show us you’re the right fit for the Field Services Engineer role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about technology and customer service. Share specific examples of how you've solved problems in the past, as this will help us see your potential impact on our team.
Showcase Your Communication Skills:Since strong written and verbal communication is key for this role, make sure your application is clear and professional. Use straightforward language and avoid jargon to ensure we understand your message.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and you can easily keep track of your application status!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and troubleshooting. Be ready to discuss your hands-on experience with PC and laptop hardware, as well as your understanding of Windows operating systems. This will show that you're not just a talker but someone who can get the job done.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your problem-solving abilities and how you build trust with clients. This will demonstrate that you have the right mindset for the job.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common issues like hardware failures or software glitches. This will help you articulate your thought process and show that you can think on your feet, which is crucial for a Field Services Engineer.
✨Flexibility is Key
Given the nature of the role, be prepared to discuss your availability for different shifts and travel. Highlight your adaptability and willingness to work in various environments, especially at busy airport locations. This will reassure them that you're ready for the dynamic challenges of the job.
