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- Tasks: Ensure smooth operation of IT systems at Glasgow Airport and provide on-site support.
- Company: Join ESP Global Services, a leader in IT support for the aviation sector.
- Benefits: Competitive pay, shift allowances, and a comprehensive benefits package.
- Other info: Great career growth opportunities and a commitment to professional development.
- Why this job: Make an immediate impact in a fast-paced airport environment with a supportive team.
- Qualifications: Hands-on IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Glasgow Airport
Shift Pattern: Monday to Sunday, 6 On 3 off, 04:00-12:30 / 12:30-21:00
Role Overview
ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at Glasgow Airport. This role is critical in providing on‑site support for the airport's passenger processing systems. As part of our dynamic and dedicated team, you will be responsible for ensuring the seamless operation of all IT systems, in line with our contractual service level agreements.
Key Responsibilities
- Perform regular routine and preventative maintenance on IT equipment used for passenger processing, ensuring all systems remain operational and efficient.
- Conduct floor‑walking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
- Respond to incidents and service requests received via the Global Service Desk, ensuring all service level agreements (SLAs) are adhered to.
- Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
- Maintain excellent communication with both colleagues and the Global Service Desk, providing timely updates on the status of incidents and resolutions.
- Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Skills and Qualifications
- Proven hands‑on experience in IT support, with strong technical knowledge in both hardware and software.
- Effective communication skills, with the ability to liaise confidently with both technical and non‑technical teams.
- Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
- Strong customer service orientation, ensuring all interactions are professional, courteous, and solution focused.
- Good working knowledge of Microsoft Desktop Software and related tools.
- Understanding of network protocols, server hardware, and IT configurations.
- Relevant qualifications or certifications are desirable.
- A full UK driving licence is required for travel between sites.
- A clear and accountable 5‑year employment history is necessary for security clearance.
Why Join Us?
- Work in a critical and fast‑paced environment with opportunities to make an immediate impact on the operations of a major international airport.
- Be part of a supportive and collaborative team, committed to professional development and innovation.
- Receive competitive compensation, including shift allowances and a comprehensive benefits package.
- Career growth opportunities within a leading IT support provider in the aviation sector.
- Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.
IT Airport Engineer - Glasgow Airport employer: QUINTESSENTIAL BRANDS UK GROUP LTD
Contact Detail:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Airport Engineer - Glasgow Airport
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT and aviation. You never know who might be looking for someone just like you, and personal connections can often lead to job opportunities.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance projects that relate to airport IT systems. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for the interview by researching common IT issues faced in airports. Be ready to share how you would troubleshoot specific problems. Showing that you understand the unique challenges of the role will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace IT Airport Engineer - Glasgow Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Airport Engineer role. Highlight your hands-on experience in IT support and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Glasgow Airport and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since effective communication is key in this role, make sure to showcase your ability to liaise with both technical and non-technical teams in your application. We want to know how you handle different situations!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support, hardware, and software. Be ready to discuss your hands-on experience and how you've tackled issues in the past, as this role is all about keeping systems operational.
✨Communicate Like a Pro
Since you'll be liaising with both technical and non-technical teams, practice explaining complex concepts in simple terms. Think of examples where you've successfully communicated updates or resolved issues, as effective communication is key in this role.
✨Stay Cool Under Pressure
This job can get hectic, so prepare for questions about how you handle tight deadlines and urgent incidents. Have a couple of stories ready that showcase your ability to stay calm and find solutions quickly when things go awry.
✨Show Your Customer Service Skills
Remember, this role is not just about tech; it's also about people. Be prepared to discuss how you've provided excellent customer service in previous roles. Highlight your professional and courteous approach, as well as your focus on finding solutions for users.