At a Glance
- Tasks: Ensure smooth operation of IT systems at Edinburgh Airport and provide on-site support.
- Company: Join a leading IT support provider in the aviation sector.
- Benefits: Competitive pay, shift allowances, and a comprehensive benefits package.
- Other info: Opportunities for career growth and professional development in a collaborative team.
- Why this job: Make an immediate impact in a fast-paced airport environment.
- Qualifications: Hands-on IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Turnhouse Road, Edinburgh, Midlothian, EH12 9DN, United Kingdom
Job Category: Technical Engineering, Airport & Aviation IT Support, Desktop Support
Industry: Technology, Information technology, Telecommunications
Employee Type: ESP - Permanent Employee
Contact Name: Talent Acquisition Team
Contact Email: jobs@espglobalservices.com
Airport Engineer Location: Edinburgh Airport
Shift Pattern: 4 On 4 off, 03:30-15:30 / 10:00-22:00
Role Overview: ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at Edinburgh Airport. This role is critical in providing on-site support for the airport's passenger processing systems. You will be responsible for ensuring the seamless operation of all IT systems, in line with our contractual service level agreements.
Key Responsibilities:
- Perform regular routine and preventative maintenance on IT equipment used for passenger processing, ensuring all systems remain operational and efficient.
- Conduct floor-walking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
- Respond to incidents and service requests received via the Global Service Desk, ensuring all service level agreements (SLAs) are adhered to.
- Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
- Maintain excellent communication with both colleagues and the Global Service Desk, providing timely updates on the status of incidents and resolutions.
- Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Skills and Qualifications:
- Proven hands-on experience in IT support, with strong technical knowledge in both hardware and software.
- Effective communication skills, with the ability to liaise confidently with both technical and non-technical teams.
- Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
- Strong customer service orientation, ensuring all interactions are professional, courteous, and solution-focused.
- Good working knowledge of Microsoft Desktop Software and related tools.
- Understanding of network protocols, server hardware, and IT configurations.
- Relevant qualifications or certifications are desirable.
- A Full UK Driving Licence is required for travel between sites.
- A clear and accountable 5-year employment history is necessary for security clearance.
Why Join Us?
- Work in a critical and fast-paced environment with opportunities to make an immediate impact on the operations of a major international airport.
- Be part of a supportive and collaborative team, committed to professional development and innovation.
- Receive competitive compensation, including shift allowances and a comprehensive benefits package.
- Career growth opportunities within a leading IT support provider in the aviation sector.
- Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.
IT Airport Engineer - Edinburgh Airport employer: QUINTESSENTIAL BRANDS UK GROUP LTD
ESP Global Services is an exceptional employer, offering a dynamic work environment at Edinburgh Airport where IT Airport Engineers can thrive. With a strong focus on professional development, competitive compensation, and a collaborative culture, employees are empowered to make a significant impact in the aviation sector while enjoying comprehensive benefits and career growth opportunities.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Airport Engineer - Edinburgh Airport
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We think you need these skills to ace IT Airport Engineer - Edinburgh Airport
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QUINTESSENTIAL BRANDS UK GROUP LTD.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QUINTESSENTIAL BRANDS UK GROUP LTD. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
