At a Glance
- Tasks: Manage hire enquiries and build strong customer relationships in a fast-paced environment.
- Company: Kelling Group, a leader in specialist equipment hire across the UK.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Join a dynamic team and enjoy a collaborative work culture.
- Why this job: Be the friendly face of our operations and make a real impact on customer satisfaction.
- Qualifications: 2 years' experience in hire desk or customer service, strong communication skills.
At Kelling Group, we’re proud to be leaders in specialist equipment hire — supporting projects across the UK with reliable, sustainable access and welfare solutions. Behind every successful hire is a great team, and we’re now looking for a Hire Controller to be a key part of ours.
About the Role
This is a people-focused role for someone who enjoys juggling tasks, solving problems, and building strong customer relationships. As a Hire Controller, you’ll be the friendly first point of contact for our customers, helping them source the right equipment and ensuring everything runs smoothly from enquiry to off-hire. From managing bookings and contracts to coordinating with drivers and depot teams, you’ll play a vital role in keeping our operations running like clockwork — and our customers coming back for more.
What You’ll Be Doing
- Managing hire enquiries via phone, email, and our internal systems
- Acting as a trusted, approachable point of contact for customers
- Preparing and maintaining accurate hire contracts and documentation
- Building strong relationships and really understanding customer requirements
- Keeping customers updated and resolving issues quickly and professionally
- Working closely with drivers, depot, sales, and operations teams
- Developing strong product knowledge to recommend the right solution every time
- Supporting the sales team and their customers when required
What We’re Looking For
- At least 2 years’ experience in a hire desk or customer service environment
- Comfortable working in a fast-paced, target-driven role
- A confident communicator, both on the phone and in writing
- Highly organised with great attention to detail
- A genuine team player who enjoys collaborating across departments
- Self‑motivated, flexible, and happy to roll up their sleeves
- Strong IT skills and a proactive approach to problem-solving
Hire Controller- WHN Normanton employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At QUINTESSENTIAL BRANDS UK GROUP LTD, we pride ourselves on being an exceptional employer, particularly for those passionate about dementia care. Our Green Park Nursing Home in Great Sankey offers a supportive work culture that prioritises employee growth from day one, alongside competitive salaries and comprehensive benefits including pension schemes and discounts. Join us to make a meaningful impact while advancing your career in a nurturing environment.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
