At a Glance
- Tasks: Lead operational excellence and support Home Managers in delivering top-notch care.
- Company: Join Orchard Care Homes, a leader in specialist dementia and mental health care.
- Benefits: Earn £60,000-£65,000 plus car allowance, with career development and discounts.
- Other info: Supportive environment with training opportunities and a commitment to inclusivity.
- Why this job: Make a real difference in people's lives while advancing your career in care.
- Qualifications: 2+ years as a Care Home Manager; passion for high-quality, person-centred care.
The predicted salary is between 60000 - 65000 £ per year.
Orchard Care Homes is expanding its operational support team, and we are now seeking a Commissioning Operations Manager to support our Yorkshire region. Please note that travel across other areas (Northwest, North East, and Midlands) where our homes are located may occasionally be required in line with business needs.
In this pivotal role, you will provide high-level operational leadership across our services, supporting Home Managers to achieve the highest standards of care quality, regulatory compliance, and operational effectiveness. You will also step in to lead a home in the absence of a Home Manager when required, ensuring continuity, stability, and an exceptional resident experience.
Our Reconnect communities represent Orchard’s innovative, sector-leading model of specialist dementia care. These environments are designed to help people reconnect with their identity, interests, and the life they love, offering a holistic and enriched model of support with proven outcomes. In addition, we have recently expanded our specialist care portfolio with the introduction of Reconnect: Specialist Mental Health Care—a pioneering service for people living with complex mental health conditions. This long-term, therapeutic approach goes beyond traditional residential care, providing a warm, supportive, and expertly staffed environment tailored to individual needs.
Key Responsibilities
- Commissioning of New Services: Play a central role in the commissioning and mobilisation of new services as part of Orchard Care Homes’ continued expansion into specialist care. Support the development, setup, and launch of new service models—including complex care, Mental Health, dementia-focused services, and other specialist pathways—ensuring they are safe, effective, and aligned with organisational strategy. Engage with existing customers/key stakeholders and establish new relationships to ensure the continued growth of our referral pipeline. Work collaboratively with clinical, quality, estates, HR, and operational colleagues to ensure new services are fully prepared for opening, staffed appropriately, and ready for regulatory registration. Lead on early-stage service readiness, embedding best practice, and driving a positive culture from day one.
- Operational Leadership & Quality Assurance: Oversee all aspects of care delivery, ensuring safe, effective, and person-centred services. Support Home Managers to maintain regulatory compliance, quality assurance processes, and operational excellence. Provide visible, inspirational leadership to empower home teams and promote resident wellbeing.
- Budget & Business Performance: Maintain accountability for service budgets, cost control, and delivery of key performance targets. Build strong relationships with internal and external stakeholders to support business growth opportunities.
- Leadership Support: Provide operational oversight during periods of Home Manager absence, ensuring continuity of leadership and maintaining high service standards.
Role Requirements
- A minimum of 2 years’ experience as a Care Home Manager within a dementia-care environment.
- Nursing qualification with active NMC PIN – desirable but not essential.
- Level 5 Adult Social Care qualification (Level 4 Registered Managers Award considered if willing to complete Level 5).
- Strong working knowledge of CQC standards with a proven track record of achieving Good/Outstanding ratings.
- Passionate about driving high-quality, person-centred care.
- Demonstrated marketing and business development experience within the private care sector.
- Excellent communication and interpersonal skills with the ability to engage confidently with residents, families, teams, and external professionals.
Everything You’ll Love
- Salary of £60,000 to £65,000 per annum (DOE) plus £4,200 car allowance.
- Career development from day one, with clear progression pathways.
- Hundreds of colleague discounts every month across shopping, holidays, dining, tech, and more.
- Excellent employee recognition schemes such as “Making a Difference” award and Long Service Awards.
- Free emotional, practical, and financial support that’s fully confidential, through an Employee Assistance Programme helpline and wellbeing app that’s available 24/7, all year round.
- Company-supported pension scheme to invest in your future.
- Fully funded DBS check.
About Orchard Care Homes
For more than 15 years, Orchard Care Homes has been dedicated to delivering exceptional care for older people and being an active, trusted part of the local community. We are committed to delivering care we would want for our own families. We invest in our people and support continuous professional development, offering a wide range of training and progression opportunities across our portfolio of homes. We are proud supporters of the Armed Forces community and warmly welcome applications from veterans, reservists, and military spouses as part of our Defence Employer Recognition Scheme commitment. We value the unique strengths and experiences that service personnel bring and strive to create an inclusive, supportive workplace where everyone can thrive.
Commissioning Operations Manager in Harrogate employer: QUINTESSENTIAL BRANDS UK GROUP LTD
Orchard Care Homes is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a commitment to high-quality care and innovative service models, employees benefit from clear career progression pathways, competitive salaries, and a range of perks including discounts and a comprehensive Employee Assistance Programme. Located in Harrogate, our Support Centre fosters a collaborative environment where staff can thrive while making a meaningful impact in the lives of residents.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Commissioning Operations Manager in Harrogate
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We think you need these skills to ace Commissioning Operations Manager in Harrogate
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with QUINTESSENTIAL BRANDS UK GROUP LTD, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
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Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at QUINTESSENTIAL BRANDS UK GROUP LTD, and how you can make a difference!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
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Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at QUINTESSENTIAL BRANDS UK GROUP LTD.
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✨Ask AboutCareer Development Opportunities
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