At a Glance
- Tasks: Be the face of the Adelphi Theatre, ensuring guests have an extraordinary experience.
- Company: Join a vibrant team at the iconic Adelphi Theatre.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Immerse yourself in the world of theatre while delivering top-notch customer service.
- Qualifications: Customer service experience and a passion for making guests feel welcome.
The predicted salary is between 12.85 - 12.85 £ per hour.
Are you ready to be part of the action? We are currently recruiting for Guest Experience Hosts at the Adelphi Theatre, supporting our Resident Productions – The Comedy About Spies, The Lives of Others, and Billy Elliot. This next chapter brings together sharp comedy, gripping intrigue and world-class musical theatre - and we want you to be a part of it.
The Guest Experience team are the face of the Adelphi Theatre and play a key role in ensuring our guests are welcomed into a safe and secure environment. The team works across all areas of our front of house operations including our bars and retail outlets. In many instances, you are the first person our guests will encounter during their visit, and you will be expected to always deliver an exemplary level of customer service and drive sales throughout the building. As a Guest Experience Host you will work with us to ensure that every customer experience is truly extraordinary.
What you’ll be doing…
- Be a key player in our exciting and diverse team of individuals to help stage the extraordinary.
- Maintain open communication with the supervisors and management team regarding operational procedures.
- Uphold our Customer Charter by putting the guest experience at the forefront of everything you do.
- Welcome our guests in an energetic and proactive manner.
- Ensure our guests are always free to enjoy their visit in a safe and secure environment by following our strict Security and Health & Safety procedures.
- Consistently deliver the highest levels of standards and presentation in our bar and retail operation.
- Maintain great product knowledge and take an enthusiastic approach to sharing this information with our guests.
- Provide an open and approachable profile always being available for any customer queries.
- Support the Supervisors in maintaining a smooth operation in your designated area of the building.
- Increasing your knowledge of all things LW Theatres, enabling you to provide a thorough and comprehensive level of service.
- Assist the Supervisors and Managers in achieving licensing objectives of responsible service of alcohol; allergen legislations, hygiene practices and other applicable management arrangements.
What we need…
- Previous customer facing experience.
- Previous experience of working behind a bar would be helpful, but not essential.
- Passion for exemplary levels of customer service.
- The ability to build a strong rapport with guests and colleagues in an engaging and professional manner.
- A calm and efficient approach when presented with fast evolving incidents.
- A team player who is comfortable working as part of a family of individuals.
- A “can do” attitude with the ability to adapt to the fast pace of live theatre.
- A self-motivating, conscientious approach; with an eye for detail.
- Take pride in LW Theatres dress code.
Contracted Hours: 30 hours minimum per week over any 6 of the 7 days
Salary: £12.85 per hour
Deadline for applications: Friday 26th June 2026
Diversity & Inclusion
At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.
We are also open to discussing opportunities to work flexibly.
This role may close early if a sufficient number of applications are received.
Guest Experience Host employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At LW Theatres, we offer an extraordinary work environment where our Guest Experience Hosts play a vital role in creating memorable moments for our guests at the iconic Adelphi Theatre. With a strong emphasis on teamwork, inclusivity, and personal growth, we provide comprehensive training and development opportunities, ensuring that every employee feels valued and empowered to excel in their roles. Join us in a vibrant atmosphere that celebrates diversity and fosters a passion for exceptional customer service in the heart of London's theatre district.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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✨Reach Out Directly to QUINTESSENTIAL BRANDS UK GROUP LTD
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We think you need these skills to ace Guest Experience Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about QUINTESSENTIAL BRANDS UK GROUP LTD and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
