At a Glance
- Tasks: Support Desktop Account Controllers by managing client accounts and resolving queries.
- Company: Dynamic company in Oldham, Manchester with a focus on customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced environment with opportunities for problem-solving and creative solutions.
- Why this job: Be the key contact for clients and make a real difference in their experience.
- Qualifications: Experience with CRM systems and excellent customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Job Purpose
You will be acting as a support to the Desktop Account Controllers by managing the administration of allocated client accounts, reporting into your Desktop Account Manager (DAM). Where required you will be the clients point of contact to maintain expectations.
Hours
8:30am-17:00pm Monday-Friday
Location
Oldham, Manchester
What You’ll Be Doing
- Maintain excellent working relationships with clients to ensure their needs are met, responding to issues and resolving queries in a timely manner.
- React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date and provided with detailed updates for the resolution or further actions required.
- Support DAC’s across the department where required to ensure contractual commitments are met in accordance with contract SLA’s and other requirements detailed within the contract documentation.
- Helping DAC’s manage client expectations regarding any delays with parts and job completion where necessary.
- Updating and maintaining customer portals.
- Assist office controllers with mailbox support and admin.
- Assist sales staff with quote requirements and meeting the client spec.
- Contract administration and reporting.
- Occasional attendance at client meetings.
- Problem solving current or foreseen issues and delivering creative solutions.
- Support the Service Department with any ad-hoc tasks, especially relating to customer contracts.
- Highlighting any performance/process improvement opportunities to your DAM.
What You’ll Bring
- Must have experience of working with CRM systems.
- Must have knowledge on Microsoft Office, especially with Excel.
- Must have excellent customer service experience.
- Ability to excel within a fast-paced environment.
- Previous roles in a service and maintenance environment.
Desktop Account Controller Support employer: QUINTESSENTIAL BRANDS UK GROUP LTD
As a Desktop Account Controller Support at our Oldham, Manchester location, you will thrive in a dynamic work environment that prioritises employee growth and development. We foster a collaborative culture where your contributions are valued, and you will have the opportunity to build strong client relationships while receiving comprehensive support from your team. Enjoy a competitive benefits package and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Account Controller Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in roles like Desktop Account Controller Support. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions related to customer service and CRM systems. Practice your responses, focusing on how you've handled client relationships and resolved issues in the past. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your chat. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking and let’s land that job together!
We think you need these skills to ace Desktop Account Controller Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with CRM systems and Microsoft Office, especially Excel. We want to see how your skills match the role of Desktop Account Controller Support, so don’t be shy about showcasing your customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your ability to maintain excellent client relationships and how you handle problem-solving in a fast-paced environment.
Showcase Relevant Experience:When filling out your application, make sure to include any previous roles in service and maintenance environments. We love seeing how you've tackled similar challenges before, so give us the details!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Desktop Account Controller Support position. We can’t wait to hear from you!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your CRM Systems
Make sure you brush up on your knowledge of CRM systems before the interview. Be ready to discuss your experience with them and how you've used them to manage client accounts effectively.
✨Excel at Excel
Since this role requires strong Excel skills, practice using functions and formulas that are commonly used in reporting. Bring examples of how you've used Excel in previous roles to streamline processes or improve reporting accuracy.
✨Customer Service is Key
Prepare to share specific examples of how you've provided excellent customer service in past roles. Think about times when you resolved issues quickly or maintained client relationships under pressure.
✨Problem-Solving Mindset
Be ready to discuss how you've tackled challenges in previous jobs. Think of a few scenarios where you identified a problem and came up with a creative solution, especially in a fast-paced environment.
