At a Glance
- Tasks: Deliver top-notch customer service and manage inquiries efficiently.
- Company: Join CLEAN, a leading textile rental and laundry services company.
- Benefits: Enjoy a competitive salary, pension, life assurance, and performance awards.
- Other info: Opportunities for training and development in a supportive environment.
- Why this job: Be part of a diverse team making a real impact in customer service.
- Qualifications: Strong communication skills and good IT proficiency required.
The predicted salary is between 28963 - 28963 £ per year.
Location: 774 Buckingham Avenue, Slough Trading Estate, Slough, SL1 4NL, United Kingdom
Job Category: Staff
Employee Type: Full Time - Permanent
Travel: 10%
Salary: £28,963.22 per annum, plus Pension, Life Assurance, EAP, Performance Awards, Long Service Awards, Recommend a Friend Bonus Scheme and opportunities for training and development.
We are excited to be recruiting for a Customer Services Executive at our Slough site to join the wonderful established team. The role is offered on a full time, permanent basis, Monday to Friday, 40 hours per week.
Your new role:
Reporting to the Customer Services Manager, the purpose of the role is to deliver consistently high standards of customer service to all existing and internal customers, providing and processing product information to the customers in response to inquiries, concerns and requests.
Key responsibilities:
- To ensure all customer issues are dealt with efficiently and effectively.
- To be the link between the customer and the Production/Transport Teams on all related queries, with a focus on service delivery, linen management and business effectiveness.
- Provide/produce/analyse information and reports as required by the business.
- Ensure efficient administration of all employee matters as required supporting HR and Payroll team.
Requirements:
- Strong communication skills, both written and verbal in English (our business language).
- Good IT skills, including Word, Excel, PowerPoint, and Outlook.
- Experience of using CRM Software (NetSuite/SalesForce).
- Previous administrative experience.
- High attention to detail and accuracy.
- Ability to work professionally, maintain confidentiality, and manage multiple tasks.
- Ability to learn and use company systems (NETSUITE, PARIS, HR/Payroll, etc.).
- Right to Work in the UK.
- If you have previous customer service experience within an operational or logistics environment, this would be hugely beneficial, but not essential.
CLEAN are one of the UK's leading textile rental and laundry services companies, providing professional linen, workwear and special occasion linen to the hospitality and manufacturing industries throughout the UK. Become part of our diverse team that shares a common desire to be better at what we do so we can share the success. Your contributions will be properly recognised, highly valued and well rewarded. We look forward to welcoming you into our team.
Customer Service Executive employer: QUINTESSENTIAL BRANDS UK GROUP LTD
CLEAN is an exceptional employer located in Slough, offering a vibrant work culture that prioritises employee recognition and development. With competitive benefits including a pension scheme, life assurance, and performance awards, we foster an environment where your contributions are valued and rewarded. Join our dedicated team and take advantage of training opportunities that support your professional growth in the thriving textile rental and laundry services industry.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CLEAN and their services. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and show the interviewer that you're ready to tackle any challenge.
✨Tip Number 3
Show off your tech skills! Since they're looking for someone with good IT skills, be prepared to discuss your experience with CRM software like NetSuite or Salesforce. If you’ve got examples, share them!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to the recruitment manager. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Executive role. Highlight your relevant experience, especially in customer service and administration, and don’t forget to mention any CRM software you’ve used!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at CLEAN. Mention your strong communication skills and how you can contribute to delivering high standards of customer service.
Showcase Your IT Skills:Since good IT skills are a must, make sure to list your proficiency in Word, Excel, PowerPoint, and Outlook. If you have experience with NetSuite or Salesforce, definitely highlight that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know the Company Inside Out
Before your interview, take some time to research CLEAN and their services. Understanding their mission, values, and the specifics of the textile rental and laundry industry will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or communicated effectively with teams. This will demonstrate your ability to handle inquiries and concerns professionally.
✨Familiarise Yourself with Relevant Software
Since the role requires knowledge of CRM software like NetSuite or Salesforce, brush up on these tools if you have experience with them. If not, consider doing a quick online tutorial to understand their basic functionalities, which can impress your interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about times when you had to manage multiple tasks or maintain confidentiality. Practising your responses will help you feel more confident during the interview.
