At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and social media.
- Company: Join Numatic International, a brand known for excellence in customer engagement.
- Benefits: Permanent position with competitive pay and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and results.
- Why this job: Be the voice of the brand and make a real difference for customers.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Location: MILLFIELD ROAD, Chard, TA20 2GB, United Kingdom
As a Customer Engagement Advisor, you will be responsible for delivering excellence in customer service to both internal and external customers and will be instrumental in interacting directly with new and existing customers via phone, email and social media. Working to provide a high-quality level of service to all customers, the Customer Service Advisor will positively represent the Numatic International brand acting as the first line of contact.
Requirements:
- Demonstrable experience working in an office environment.
- Experience of working in a customer service role.
- Experience of using office and communication systems.
- Demonstrable experience of showing ability to follow verbal and written instructions, read and comprehend written materials.
- Ability to work under pressure; be results driven.
- Excellent communication skills, ability to communicate verbally, in writing and via presentation.
- Strong IT skills, including Word, Outlook, Excel, and PowerPoint.
Responsibilities:
- Act as a first point of contact for customer queries via telephone, email, social media, and all other platforms.
- Process Sales Orders and Returns using Oracle Order Management.
- Provide a focused and professional service to all customers and prospects when providing quotations and assisting with queries.
- Handle complaints, provide appropriate solutions and alternatives, ensuring a resolution.
- Process credit card payments; investigate and resolve credit requests.
- Investigate and resolve all delivery issues for customers.
Customer Engagement Advisor - Weekends employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At Numatic International, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Engagement Advisors can thrive. Located in Chard, our team enjoys a culture of collaboration and continuous improvement, with ample opportunities for professional development and growth. We offer competitive benefits and a commitment to employee well-being, making us an excellent employer for those seeking a rewarding career in customer service.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Advisor - Weekends
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QUINTESSENTIAL BRANDS UK GROUP LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QUINTESSENTIAL BRANDS UK GROUP LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Advisor - Weekends
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QUINTESSENTIAL BRANDS UK GROUP LTD:Your cover letter is your chance to shine! Tell us why you want to work at QUINTESSENTIAL BRANDS UK GROUP LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QUINTESSENTIAL BRANDS UK GROUP LTD!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
