At a Glance
- Tasks: Inspire and lead the Guest Experience team to deliver unforgettable moments for our audience.
- Company: Join a vibrant entertainment venue in the heart of London.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real impact on guest experiences while advancing your management career.
- Qualifications: Experience in entertainment or events, with strong customer service skills.
The predicted salary is between 42006 - 42006 £ per year.
Location: 65 Drury Lane, London, WC2B 5SP, United Kingdom
Employee Type: Employee - Full Time
The role
Are you a people person? Do you have impeccably high standards and an ambition to always exceed guest expectations? Are you experienced in the entertainment or hospitality world and looking to take the next step in your management career?
What you’ll be doing
- Inspire all those you work with to put our guests at the heart of everything they do.
- Manage and motivate the Guest Experience team, championing the highest standards of quality and presentation for our audience and proactively resolve any performance issues.
- Engage proactively with our audiences, ensuring that all visitors have the best possible experience by approaching issues with a creative, positive attitude.
- Develop our commercial strategy alongside the management and commercial teams to drive sales and maximise profitability, including leading on incentives.
- Continually evaluate our service to identify areas to improve - proactively seeking feedback from colleagues and audiences.
- Support the management team in selecting, recruiting, coaching, training and developing the Guest Experience team, including leading the Guest Experience Supervisor team.
- Rostering the Guest Experience Team by creating schedules on the UKG People System.
- Ensure the venue’s emergency procedures are understood and regularly rehearsed by the front of house team, identifying and delivering further training where required.
- Respond to emergency situations, ensuring they are managed effectively and safely throughout the building by following Company policies and procedures.
- Ensure compliance with the venue’s Premises License and be responsible for the practical delivery and application of the Company’s management and security arrangements, policies and procedures across the front of house operation.
- Engage with promoters and producers ensuring that the clients needs are met and the regulations of the venue are upheld.
- Working closely with our security contractor each night to ensure our security standards in respect of audience behaviour and conflict management are upheld.
What we need
- Experience in an entertainment or events environment to at least supervisory level.
- Positive, professional role models with excellent customer service skills - Self-motivated and adaptable team players with a can-do attitude.
- Confident, calm communicators who can balance competing priorities in high pressure situations.
- Proactive, approachable individuals who build strong and productive working relationships.
- Detail-orientated leaders who enjoy working both independently and as part of a team.
- Motivated individuals with a growth mentality and a desire to constantly learn and develop.
Salary & Hours
Salary: £42,006.24
40 hours per week
Diversity & Inclusion
At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.
Performance Manager in City of Westminster employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At LW Theatres, we are committed to creating an inclusive and dynamic work environment where every team member is valued and empowered to excel. Located in the vibrant heart of London, our Performance Manager role offers a unique opportunity to lead a passionate Guest Experience team, drive exceptional service standards, and contribute to the success of our entertainment venue. With a focus on professional development and a culture that celebrates diversity, we provide our employees with the tools and support they need to thrive in their careers while delivering unforgettable experiences to our audiences.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the entertainment and hospitality sectors, especially those who work at venues similar to where you want to be. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your customer service skills and how you've handled challenges in high-pressure situations.
✨Tip Number 3
Be proactive! After applying, follow up with a quick email to express your enthusiasm for the role. It shows you're genuinely interested and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Performance Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about guest experiences and how you can inspire others to do the same.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in the entertainment or hospitality sectors. We’re looking for specific examples of how you've managed teams and improved guest satisfaction.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your achievements and skills without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Performance Manager role. We can’t wait to hear from you!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your People Skills
As a Performance Manager, you'll be leading a team and engaging with guests. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of specific instances where you've had to think on your feet or creatively resolve issues, especially in a hospitality or entertainment context.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the company's approach to guest experience or how they measure success in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
