At a Glance
- Tasks: Provide top-notch IT support and solve tech problems on the go.
- Company: Join a global managed service provider in the aviation tech industry.
- Benefits: Competitive salary, company vehicle, ongoing training, and career development.
- Other info: Flexible hours with opportunities for growth and travel.
- Why this job: Kickstart your IT career with hands-on experience in dynamic environments.
- Qualifications: Experience in desktop support and a passion for customer service.
The predicted salary is between 28000 - 30000 £ per year.
Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider?
At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Bristol and Cardiff. This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.
What You’ll Be Doing
As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly. Your responsibilities will include:
- Providing desktop support, troubleshooting hardware and standard operating system issues
- Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
- Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
- Performing “Break/Fix” support and managing add, move, and change requests
- Delivering desk-side support including basic OS and off-the-shelf software administration
- Managing service tickets efficiently, ensuring SLAs and quality standards are met
- Updating internal and customer call management systems accurately and promptly
- Escalating complex issues to the appropriate support teams when required
Requirements
Key skills and experience:
- Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
- Up to 2 years’ hands-on experience supporting PC and laptop hardware
- Strong desktop support skills, including knowledge of current Windows operating systems
- Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP
- Ability to follow detailed scripts and technical guidance to complete more complex service tasks
- Comfortable working at different customer locations at short notice
- Flexible and adaptable, with the ability to work occasional 12-hour day or night shifts as required (supporting 24/7 airport operations)
- Strong written and verbal communication skills
- A professional, customer-first mindset
- A minimum of 5 years’ UK work or educational history (required for airside security clearance checks)
Working Hours
This role is primarily Monday to Friday, 9:00am – 5:30pm. Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.
What We Offer
Basic salary of £28,000 – £30,000
Company vehicle
Mileage
On-call allowance (£20 per day, 1 week in every 2)
Pension
Life assurance
Ongoing training and career development opportunities
This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments. Apply now to be considered. We aim to respond to all applicants via phone or email.
IT Field Services Engineer - Bristol in Cardiff employer: QUINTESSENTIAL BRANDS UK GROUP LTD
ESP Global Services is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Field Services Engineer, you will enjoy a competitive salary, a company vehicle, and ongoing training opportunities while working in a flexible environment that supports your career advancement in the exciting aviation and technology sectors.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Services Engineer - Bristol in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! If you get the chance to meet potential employers at events or job fairs, make sure to bring your A-game. Dress smart, be confident, and don’t forget to follow up with a thank-you email after.
✨Tip Number 3
Tailor your pitch! When you’re chatting with hiring managers, highlight your relevant skills and experiences that match the Field Services Engineer role. Make it clear why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Field Services Engineer - Bristol in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your desktop support experience and any relevant IT skills to show us you’re the right fit for the Field Services Engineer role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about technology and customer service. Share specific examples of how you've solved problems in previous roles, as this will help us see your potential impact at ESP Global Services.
Showcase Your Flexibility:Since this role involves travel and varying shift patterns, make sure to mention your adaptability in your application. We want to know you’re ready to take on the challenges of working in different environments and hours.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and troubleshooting. Be ready to discuss your hands-on experience with hardware and operating systems, as this role requires a solid understanding of IT equipment.
✨Showcase Your Customer Service Skills
Since you'll be the face of the company, it's crucial to demonstrate your customer-first mindset. Prepare examples of how you've successfully resolved issues for clients in the past, highlighting your communication skills and ability to build trust.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think about common issues you might encounter in the field and how you would approach them. Practising these scenarios can help you articulate your thought process during the interview.
✨Flexibility is Key
Given the nature of the role, be prepared to discuss your flexibility regarding working hours and travel. Highlight any previous experiences where you've adapted to changing schedules or environments, as this will show you're ready for the dynamic demands of the job.
