At a Glance
- Tasks: Provide top-notch IT support at airports, solving tech issues and keeping operations smooth.
- Company: Join a global managed service provider in the aviation tech industry.
- Benefits: Competitive salary, company vehicle, ongoing training, and career development.
- Other info: Flexible hours with opportunities for growth in a fast-paced setting.
- Why this job: Kickstart your IT career with hands-on experience in dynamic airport environments.
- Qualifications: Experience in desktop support and a passion for customer service.
The predicted salary is between 28000 - 30000 £ per year.
Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider?
At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Bristol and Cardiff. This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.
What You’ll Be Doing
As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly. Your responsibilities will include:
- Providing desktop support, troubleshooting hardware and standard operating system issues
- Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
- Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
- Performing “Break/Fix” support and managing add, move, and change requests
- Delivering desk-side support including basic OS and off-the-shelf software administration
- Managing service tickets efficiently, ensuring SLAs and quality standards are met
- Updating internal and customer call management systems accurately and promptly
- Escalating complex issues to the appropriate support teams when required
Requirements
Key skills and experience:
- Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
- Up to 2 years’ hands-on experience supporting PC and laptop hardware
- Strong desktop support skills, including knowledge of current Windows operating systems
- Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP
- Ability to follow detailed scripts and technical guidance to complete more complex service tasks
- Comfortable working at different customer locations at short notice
- Flexible and adaptable, with the ability to work occasional 12-hour day or night shifts as required (supporting 24/7 airport operations)
- Strong written and verbal communication skills
- A professional, customer-first mindset
- A minimum of 5 years’ UK work or educational history (required for airside security clearance checks)
Working Hours
This role is primarily Monday to Friday, 9:00am – 5:30pm. Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.
What We Offer
Basic salary of £28,000 – £30,000
Company vehicle
Mileage
On-call allowance (£20 per day, 1 week in every 2)
Pension
Life assurance
Ongoing training and career development opportunities
This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments. Apply now to be considered. We aim to respond to all applicants via phone or email.
Field Services Engineer – Airport IT Support (UK Travel) in Cardiff employer: QUINTESSENTIAL BRANDS UK GROUP LTD
ESP Global Services is an exceptional employer that prioritises employee growth and development within the dynamic field of aviation IT support. With a strong commitment to customer service, our team enjoys a supportive work culture, competitive salary, and benefits such as a company vehicle, ongoing training, and flexible working hours. Join us in Bristol and Cardiff to be part of a global managed service provider that values your contributions and offers unique opportunities for career advancement.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer – Airport IT Support (UK Travel) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation and IT sectors on LinkedIn. Join relevant groups, attend meetups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with desktop support or troubleshooting, consider creating a portfolio or a personal website. Highlight your projects, certifications, and any cool tech solutions you've implemented. This can really set you apart from the crowd.
✨Tip Number 3
Prepare for the interview like it’s a big game day! Research ESP Global Services, understand their values, and think about how your skills align with their needs. Practice common interview questions and be ready to discuss your hands-on experience with IT equipment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us. Good luck!
We think you need these skills to ace Field Services Engineer – Airport IT Support (UK Travel) in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and customer service. We want to see how your skills match the role of a Field Services Engineer, so don’t be shy about showcasing your desktop support expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and provide excellent customer service, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and troubleshooting. Be ready to discuss your hands-on experience with hardware and operating systems, as this role requires a solid understanding of IT equipment.
✨Showcase Your Customer Service Skills
Since you'll be the face of the company, it's crucial to demonstrate your customer-first mindset. Prepare examples of how you've successfully resolved issues for clients in the past, highlighting your communication skills and ability to build trust.
✨Be Ready for Flexibility
This role involves working at different locations and potentially varying shifts. Be prepared to discuss your adaptability and willingness to work outside standard hours. Share any previous experiences where you've had to adjust quickly to changing circumstances.
✨Familiarise Yourself with the Company
Research ESP Global Services and understand their services and values. Being knowledgeable about the company will not only help you answer questions but also show your genuine interest in the role and the organisation.
