At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues on-site.
- Company: Join a global managed service provider in the aviation tech industry.
- Benefits: Competitive salary, company vehicle, ongoing training, and career development.
- Other info: Flexible hours with opportunities for growth and travel.
- Why this job: Kickstart your IT career with hands-on experience in dynamic environments.
- Qualifications: Experience in desktop support and strong problem-solving skills required.
The predicted salary is between 28000 - 30000 £ per year.
Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider?
At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Bristol and Cardiff. This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.
What You’ll Be Doing
As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly. Your responsibilities will include:
- Providing desktop support, troubleshooting hardware and standard operating system issues
- Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
- Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
- Performing “Break/Fix” support and managing add, move, and change requests
- Delivering desk-side support including basic OS and off-the-shelf software administration
- Managing service tickets efficiently, ensuring SLAs and quality standards are met
- Updating internal and customer call management systems accurately and promptly
- Escalating complex issues to the appropriate support teams when required
Requirements
Key skills and experience:
- Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
- Up to 2 years’ hands-on experience supporting PC and laptop hardware
- Strong desktop support skills, including knowledge of current Windows operating systems
- Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP
- Ability to follow detailed scripts and technical guidance to complete more complex service tasks
- Comfortable working at different customer locations at short notice
- Flexible and adaptable, with the ability to work occasional 12-hour day or night shifts as required (supporting 24/7 airport operations)
- Strong written and verbal communication skills
- A professional, customer-first mindset
- A minimum of 5 years’ UK work or educational history (required for airside security clearance checks)
Working Hours
This role is primarily Monday to Friday, 9:00am – 5:30pm. Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.
What We Offer
Basic salary of £28,000 – £30,000
Company vehicle
Mileage
On-call allowance (£20 per day, 1 week in every 2)
Pension
Life assurance
Ongoing training and career development opportunities
This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments. Apply now to be considered. We aim to respond to all applicants via phone or email.
IT Field Services Engineer - Bristol employer: QUINTESSENTIAL BRANDS UK GROUP LTD
ESP Global Services is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Field Services Engineer based in Bristol, you will enjoy a competitive salary, a company vehicle, and ongoing training opportunities, all while being part of a supportive team that values customer service excellence and innovation in the aviation technology sector.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Services Engineer - Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show up and shine! If you get the chance to attend interviews or networking events, make sure to bring your A-game. Dress smart, be confident, and don’t forget to showcase your passion for technology and customer service.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It gives you a better chance to stand out and shows you’re genuinely interested in being part of the ESP team.
We think you need these skills to ace IT Field Services Engineer - Bristol
Some tips for your application 🫡
Show Your Passion for Technology:When writing your application, let your enthusiasm for technology shine through! We want to see how you’ve engaged with IT in the past and how it fuels your desire to deliver exceptional customer service.
Tailor Your Application:Make sure to customise your application to highlight relevant experience. Mention specific skills like desktop support or troubleshooting that align with the role of a Field Services Engineer. We love seeing how your background fits our needs!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills. We appreciate when candidates can communicate effectively, just like we do with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and troubleshooting. Be ready to discuss your hands-on experience with hardware and operating systems, as this role requires a solid understanding of IT equipment.
✨Showcase Your Customer Service Skills
Since you'll be the face of the company, it's crucial to demonstrate your customer-first mindset. Prepare examples of how you've successfully resolved issues for clients in the past, highlighting your communication skills and ability to build trust.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a complex service ticket or providing support under pressure. Think through your past experiences and be ready to explain how you approached similar challenges.
✨Flexibility is Key
Given the nature of the role, emphasise your adaptability and willingness to work varied shifts. Share any previous experiences where you had to adjust your schedule or work environment, showing that you're ready for the dynamic demands of the job.
