At a Glance
- Tasks: Manage customer accounts and ensure top-notch service delivery.
- Company: Join a leading textile rental and laundry services company in the UK.
- Benefits: Competitive salary, car allowance, pension scheme, and performance awards.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a real impact while progressing your career in a supportive environment.
- Qualifications: Experience in account management and excellent communication skills required.
The predicted salary is between 40938 - 40938 £ per year.
Home-based with travel to customers (South West)
£40,938.39 per annum PLUS Car/Car Allowance
Pension Scheme
Life Assurance
Employee Assistance Programme
Recommend a Friend Bonus Scheme
Performance Awards
Long Service Awards and opportunities for training and progression.
Due to continued expansion, we are looking for an Account Manager who is service industry focused and commercially aware. You will need to live within 20 miles of Bristol to be able to cover your geographical area.
Your new role:
Reporting to the Uniform Services Director, the primary purpose of the role is to ensure delivery of excellent customer service in line with CLEAN's Customer Charter. You will proactively manage a portfolio of customer accounts, ensuring customer satisfaction by making sure an effective and efficient service delivery is maintained at all times.
Key responsibilities of the role will include:
- Assisting in the management of new installations and customer handover from Sales;
- Ensuring our customers are compliant with company procedures including garment management and rotation;
- Maintaining a close understanding of operational matters, attending reviews with Site Directors, Customer Audits and site visits to ensure laundries are meeting contractual service levels;
- Monitoring the performance of each account using CLEAN reports and supplying customers with management information based on their specific contractual obligations.
The hours are 8.30 a.m. to 5.00 p.m. Monday to Friday, with flexibility to cover the demands of the role, which may include the occasional overnight stay.
Requirements:
Our ideal candidate will be a highly motivated, experienced support service professional, with a background in account management/customer service management, and if you have experience in our industry, even better! Candidates will need to demonstrate excellent communication skills in English (our business language) and be competent in using Microsoft packages. You will need to have great attention to detail, be customer focused, and able to manage your time and workload efficiently, with minimal supervision. You will need eligibility to work in the UK and of course, you will need a valid driving licence!
This is an exciting role for an ambitious professional who is looking to progress their service support career.
CLEAN are one of the UK’s leading textile rental and laundry services companies, providing professional linen, workwear and special occasion linen to the hospitality and manufacturing industries throughout the UK. Become part of our diverse team that shares a common desire to be better at what we do so we can share the success. Your contributions will be properly recognised, highly valued and well rewarded. We look forward to welcoming you into our team.
Account Manager - South West employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At QUINTESSENTIAL BRANDS UK GROUP LTD, we pride ourselves on being an exceptional employer, particularly for those passionate about dementia care. Our Green Park Nursing Home in Great Sankey offers a supportive work culture that prioritises employee growth from day one, alongside competitive salaries and comprehensive benefits including pension schemes and discounts. Join us to make a meaningful impact while advancing your career in a nurturing environment.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - South West
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QUINTESSENTIAL BRANDS UK GROUP LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QUINTESSENTIAL BRANDS UK GROUP LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - South West
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QUINTESSENTIAL BRANDS UK GROUP LTD:Your cover letter is your chance to shine! Tell us why you want to work at QUINTESSENTIAL BRANDS UK GROUP LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QUINTESSENTIAL BRANDS UK GROUP LTD!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
