At a Glance
- Tasks: Create unforgettable experiences for theatre guests and ensure their comfort and safety.
- Company: Join the vibrant team at Gillian Lynne Theatre, home to amazing productions.
- Benefits: Earn £12.85 per hour with flexible full-time and casual positions available.
- Other info: Dynamic environment with opportunities to learn and grow in the theatre industry.
- Why this job: Be part of the magic of live theatre and connect with diverse audiences.
- Qualifications: Passion for customer service and teamwork; experience is a bonus but not essential.
The predicted salary is between 12.85 - 12.85 £ per hour.
Are you a people person? Do you thrive in a team environment? Would working outside regular office hours suit you? The Gillian Lynne Theatre is thrilled to be hosting the Royal Shakespeare Company’s production of My Neighbour Totoro, and we’re looking for engaging, enthusiastic Guest Experience Hosts to join our team.
At LW Theatres, we believe that every customer experience should be unforgettable. Our Guest Experience Hosts are the face of our theatre, playing an important role in making sure our guests feel safe and welcome. Whether it’s checking tickets and bags, ushering inside the auditorium, selling programmes and ice creams or working behind one of our bars and kiosks, you’ll create magical experiences for each and every audience member we welcome into our theatre.
Here’s what you’ll be doing...
- Welcoming our guests into our theatre in an open, inclusive and approachable manner
- Making sure our guests feel safe and comfortable while they enjoy the show, by following our strict security and health and safety procedures
- Putting our guests first – answering any questions and resolving any issues they may have, while sharing your love of theatre with them
- Working alongside our diverse team to drive sales both inside the theatre and at any of our bars and kiosks
- Communicating clearly with supervisors and management to ensure each performance runs smoothly
- Taking pride in your appearance, following our dress code and ensuring the theatre always looks its best
- Always learning new ways to work, and improving your knowledge of LW Theatres so that you can provide the best possible service
What we’re looking for...
We’re looking for someone with some sales and customer service experience – but don’t worry if you don’t have that. We’re more interested in someone that is passionate about providing excellent customer service and can build strong rapport with both guests and colleagues. You should be calm and efficient when things get busy, and a team player who’s comfortable working with others. It’s also important to have a can‑do attitude and be able to adapt to the fast‑paced nature of live theatre.
Salary: £12.85 per hour
Please note that we have both full-time positions work all 8 shows and a small number of casual positions also.
Guest Experience Host in London employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At LW Theatres, we pride ourselves on creating a vibrant and inclusive work environment where every team member plays a vital role in delivering unforgettable experiences to our guests. Located at the iconic Gillian Lynne Theatre, our Guest Experience Hosts enjoy flexible hours, opportunities for personal growth, and the chance to be part of a passionate team dedicated to the arts. Join us and immerse yourself in the magic of theatre while developing your skills in customer service and teamwork.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host in London
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We think you need these skills to ace Guest Experience Host in London
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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