At a Glance
- Tasks: Manage hire enquiries and build strong customer relationships in a fast-paced environment.
- Company: Kelling Group, a leader in specialist equipment hire across the UK.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Join a dynamic team and enjoy a collaborative work culture.
- Why this job: Be the friendly face of our operations and make a real impact on customer satisfaction.
- Qualifications: 2 years' experience in hire desk or customer service, strong communication skills.
The predicted salary is between 23400 - 28600 £ per year.
At Kelling Group, we’re proud to be leaders in specialist equipment hire — supporting projects across the UK with reliable, sustainable access and welfare solutions. Behind every successful hire is a great team, and we’re now looking for a Hire Controller to be a key part of ours.
About the Role
This is a people-focused role for someone who enjoys juggling tasks, solving problems, and building strong customer relationships. As a Hire Controller, you’ll be the friendly first point of contact for our customers, helping them source the right equipment and ensuring everything runs smoothly from enquiry to off-hire. From managing bookings and contracts to coordinating with drivers and depot teams, you’ll play a vital role in keeping our operations running like clockwork — and our customers coming back for more.
What You’ll Be Doing
- Managing hire enquiries via phone, email, and our internal systems
- Acting as a trusted, approachable point of contact for customers
- Preparing and maintaining accurate hire contracts and documentation
- Building strong relationships and really understanding customer requirements
- Keeping customers updated and resolving issues quickly and professionally
- Working closely with drivers, depot, sales, and operations teams
- Developing strong product knowledge to recommend the right solution every time
- Supporting the sales team and their customers when required
What We’re Looking For
- At least 2 years’ experience in a hire desk or customer service environment
- Comfortable working in a fast-paced, target-driven role
- A confident communicator, both on the phone and in writing
- Highly organised with great attention to detail
- A genuine team player who enjoys collaborating across departments
- Self‑motivated, flexible, and happy to roll up their sleeves
- Strong IT skills and a proactive approach to problem-solving
Hire Controller- WHN Normanton employer: QUINTESSENTIAL BRANDS UK GROUP LTD
Holdsworth Foods is an exceptional employer, offering a supportive work culture and competitive salary for our Multi Drop Class 2 Delivery Drivers at our Tideswell Depot. With benefits such as staff discounts, enhanced maternity/paternity pay, and a robust employee assistance programme, we prioritise the well-being and growth of our employees, ensuring they feel valued and motivated in their roles.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller- WHN Normanton
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We think you need these skills to ace Hire Controller- WHN Normanton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to QUINTESSENTIAL BRANDS UK GROUP LTD:This is your chance to really connect with the team at QUINTESSENTIAL BRANDS UK GROUP LTD. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with QUINTESSENTIAL BRANDS UK GROUP LTD.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show QUINTESSENTIAL BRANDS UK GROUP LTD that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at QUINTESSENTIAL BRANDS UK GROUP LTD. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
