Coordinated Service Planner (CSP) - Children's Treatment Centre (CTC)

Position Summary

Coordinated Service Planning (CSP) is a seamless and family-centered service for families of children/youth who have multiple and/or complex special needs. Quinte Children’s Treatment Centre (QCTC) is the lead agency for CSP in Hastings, Prince Edward, and Northumberland Counties. Caregivers of children/youth with special needs often find it complicated to navigate multiple services, making it challenging to ensure they are choosing the best plan for their child. The CSP process brings people together to talk about the strengths, interests, hopes, priorities, and goals of a child/youth/family with multiple and/or complex special needs. The Coordinated Service Planner facilitates the creation of a plan to help ensure that service providers work collaboratively to support the child/youth’s ability to participate fully at home, at school, in the community, and as they prepare to achieve their goals for adulthood. The Coordinated Service Planner works in collaboration with service providers and child/youth/family to ensure that appropriate resources, support, and services are in place to meet their unique needs. This position is primarily on-site and in the community. Approval of any work from home will be at management’s discretion and may change over time.

Required

• Graduate of a college diploma in Social Service Work.
• Member in good standing in the College of Social Workers of Ontario.
• Three years’ recent, relevant experience working in the children’s service sector, preferably with children with special needs and their families.
• Demonstrated awareness of community resources for families and children/youth with complex special needs in Hastings, Prince Edward and Northumberland Counties.
• Experience and understanding of a family‑centred care model of service.
• Knowledge in the development of SMART goals.
• Solution‑Focused Coaching is considered an asset (or similar).
• Demonstrated leadership skills in facilitating the development of a Coordinated Service Plan.
• Excellent communication skills and proven ability to work as part of a team with professionals, support staff and other community agencies.
• Strong organizational skills and ability to multi‑task.
• Ability to work hours that accommodate family schedules.
• Valid driver’s license and ability to travel across the service area.
• Ability to travel out of town for provincial collaboration, if needed.
• Current CPR or BCLS certificate or willingness to obtain within three months of start date.

Preferred

• Ability to support francophone children/youth and families.
• Ability to support the cultural needs of indigenous children/youth and families.

Duties

• Assist the child/youth and/or family in identifying their visions and goals.
• Lead families and team members in the development of a strengths‑based Coordinated Service Plan for children and youth with multiple complex needs, based on family/child goals.
• Provide input into and follow the community protocol related to Coordinated Service Planning process.
• Explore and support flexible and innovative approaches for service delivery to meet the needs of the child/youth.
• Facilitate the exchange of information between relevant providers in the children’s services, education and health sectors and ensure their involvement in the Coordinated Service Plan.
• Monitor, review and update the Coordinated Service Plan, in collaboration with the family and relevant providers as the child and family’s needs and services change.
• Provide mentorship to community team members regarding the protocol and development of a Coordinated Service Plan.
• Participate in local and provincial Communities of Practice related to Coordinated Service Planning.
• Document all service involvement as per Centre, ministry and college requirements.
• Adhere to all privacy legislation related to consent and the sharing of personal health information.
• Support continuous quality improvement.
• Consistently demonstrate optimism, warmth, empathy, collaboration/support of clients and colleagues, continuous learning/improvement, willingness to take direction, and a strong work ethic.
• Take a child- and family‑centred, strengths‑based approach founded on the F‑Words for Child Development.
• Support families in a way that is culturally safe, responsive, and promotes equity, anti‑oppression, anti‑ableism, and anti‑racism, including dismantling anti‑Black and anti‑Indigenous racism.
• Acts as a resource and support to community service providers in the practice of CSP.
• Work collaboratively with children/youth/families, other team members and community partners to ensure a seamless, streamlined and integrated service experience.
• Source and/or collaboratively develop appropriate educational and resource materials for children/youth/families.
• Participate in QCTC interdisciplinary teams, clinics, working groups and committees.
• Other duties, as assigned.

Physical Demands Analysis

Strength

• Required Rarely – lifting average 5‑10 pounds maximum 15 pounds, carrying, pushing/pulling.

Mobility

• Required Often – prolonged sitting, and
• Required Occasionally – standing and walking on hard surfaces, bending/stooping.

Dexterity

• Required Often – prolonged fine finger movements,
• Required Frequently – gripping/grasping, eye/hand coordination, and
• Required Briefly – reaching with both hands.

Equal Opportunity

We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613‑969‑7400 x2577.

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