Maintenance Operative in Wembley

Under the direct supervision of their Line Manager, the Maintenance Technician will be responsible for performing general maintenance and repairs on property fixtures and fittings and general grounds maintenance to ensure the building condition is well maintained and in exceptional condition at all times for our residents. They will support the Resident Team in ensuring apartment readiness in advance of new move-ins and investigate maintenance cases when those are raised.

Key Accountabilities:

• Primary duty is to physically review all reported resident maintenance cases via the Resident Portal/App and verify whether a defect or a maintenance case, arranging access with residents, and taking necessary action to resolve and close as appropriate.
• Updating the status of maintenance cases on the CRM platform.
• Report defects to the in-house Defects Resolution Team.
• Report maintenance case updates to the Resident Managers.
• Carry out apartment pre-tenancy checks and sign off as ‘Market Ready’.
• Pre-move out apartment checks and record works required in advance of move-out.
• Carry out all apartment refresh works as are required to bring the apartments back to a lettable condition.
• Apartment inventories prior to new move-ins and at time of move-out.
• In-apartment asset management and control.
• Assist with maintaining inventory condition and standards.
• Mid-term apartment inspections and apartment Planned Preventative Maintenance (PPM).
• Routine patrols of the developments’ communal areas to ensure maintenance standards are well maintained and reporting any issues identified.
• Assist with all building compliance requirements related to Health and Safety.

General Accountabilities:

• Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed.
• Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
• At all times ensure that your understanding and skill level regarding the Company’s IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology.
• Demonstrate commitment to and align actions with the Company’s values: Creative, People-First, Pioneering, Sustainable and Proud.
• Work within the Company’s policies and procedures, governance framework and standards, as detailed on the Company’s intranet.
• Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
• Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.

Qualifications/Experience/Skills:

• Strong interpersonal skills essential as this is a customer facing role; must be well presented.
• IT literate with experience of using systems to monitor, track and update reported issues essential; Administration skills a must, previous experience of using a CRM platform required.
• Must have the ability to carry out general reactive maintenance.
• Trade background ideal but not essential, must be able to carry out general everyday maintenance tasks that don’t require a specialist and be able to identify where a specialist is required.
• A positive mindset and adaptable/receptive to change in a rapidly expanding business.
• A team player.
• Flexibility is required. The Maintenance Technician may be required to attend the site in the event of emergencies outside of normal working hours to attend to maintenance matters and there will be a minimum callout fee of 2 hours, paid at the hourly rate in these instances.
• This role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.
• In principle, hours of work are 37.5 hours per week, working five days per week between Monday and Sunday. Daily working hours are 7.5 hours per day. The rota start time and finish time will vary between the office hours of 8am and 8pm.
• Please note that working hours may vary due to business demands and availability to assist in resolving problems with customers outside of normal working hours may be required, especially by telephone.