At a Glance
- Tasks: Support the Resident Manager in delivering top-notch customer service and managing resident interactions.
- Company: Join Quintain, a leading property developer transforming Wembley Park into a vibrant community.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for personal growth.
- Other info: Flexible working hours with a dynamic team focused on community engagement.
- Why this job: Be part of an exciting project that shapes one of the UK's best places to live.
- Qualifications: Customer service experience is essential; hospitality or retail backgrounds are a plus.
The predicted salary is between 30000 - 42000 £ per year.
Quintain is an award-winning mixed-use property developer in the UK, most famous for Wembley Park, one of Europe's largest and most exciting transformation projects. This world-famous north west London neighbourhood was named one of the best places to live in 2025 and will be the UK's largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living by 2027.
The benefits of renting with Quintain Living include no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service.
At Quintain, we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable and Proud.
Job Purpose
The Resident Associate is responsible for supporting the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in to move-out. This will involve managing the resolution of all reported issues from residents and includes a lot of resident interaction to enhance resident experience.
Key Accountabilities
- Customer service and Team: Ensure full knowledge of apartment and communal area systems and operation to deliver customer service in line with Quintain Living standards. Assist the Events team when needed, to set up and present customer social events activities. Work closely with 3rd party suppliers/in-house departments supporting the Resident Manager with resident requests, escalating complex customer issues as necessary. Deliver great customer service while adapting to customer/resident feedback.
- Commercial: Drive and promote ancillary revenue in line with Quintain Living Targets. Network and regularly interact with customers to build relations and confidence to aid renewals and generate referrals.
- Operational/Compliance: Ensure cases received are acknowledged, actioned and closed out within agreed SLA. Support Resident Manager to collate data for reports. Carry out daily inspections of development to ensure they meet Quintain Living standards. Ensure that all move ins and move outs are co-ordinated with relevant functions and third parties.
- HS: Ensure all matters relating to HS compliance are adhered to and reported where required.
General Accountabilities
- Undertake additional relevant duties as directed by your Manager.
- Participate in the full year and half year Performance Development Review process.
- Demonstrate commitment to and align actions with the Company’s values.
- Remain knowledgeable about Group activities and act as a positive ambassador for the Company.
- Use materials and resources effectively to minimise waste and consider the impact of potential actions alongside our Sustainability policies.
Qualifications/Experience/Skills
- ARLA/AIRPM qualifications or similar desirable but not essential.
- IT literate with CRM software and Excel experience.
- Excellent communication and people skills.
- Experience in customer facing roles essential, ideally from hotel, retail, student accommodation or residential sectors.
This role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.
Resident Associate employer: Quintain Limited
Quintain Limited is an exceptional employer located in the vibrant city of London, offering a dynamic work environment where maintenance technicians play a crucial role in enhancing resident satisfaction. With a strong focus on employee development, you will have access to ongoing training and growth opportunities, all while being part of a supportive team that values collaboration and innovation. Enjoy the unique advantage of working in a thriving community, where your contributions directly impact the quality of living for residents.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Associate
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Quintain Limited.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Quintain Limited? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Quintain Limited's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Resident Associate
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resident Associate role at Quintain Limited, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Quintain Limited
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Quintain Limited operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Quintain Limited. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Quintain Limited.
