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- Tasks: Support the Resident Manager in delivering top-notch customer service and managing resident interactions.
- Company: Join Quintain, a leading property developer transforming Wembley Park into a vibrant community.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for personal growth.
- Why this job: Be part of an exciting project that shapes one of the UK's best places to live.
- Qualifications: Customer service experience is essential; hospitality or retail backgrounds are a plus.
- Other info: Flexible working hours with a dynamic team focused on community engagement.
The predicted salary is between 30000 - 42000 £ per year.
Quintain is an award-winning mixed-use property developer in the UK, most famous for Wembley Park, one of Europe's largest and most exciting transformation projects. This world-famous north west London neighbourhood was named one of the best places to live in 2025 and will be the UK's largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living by 2027.
The benefits of renting with Quintain Living include no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service.
At Quintain, we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable and Proud.
Job Purpose
The Resident Associate is responsible for supporting the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in to move-out. This will involve managing the resolution of all reported issues from residents and includes a lot of resident interaction to enhance resident experience.
Key Accountabilities
- Customer service and Team: Ensure full knowledge of apartment and communal area systems and operation to deliver customer service in line with Quintain Living standards. Assist the Events team when needed, to set up and present customer social events activities. Work closely with 3rd party suppliers/in-house departments supporting the Resident Manager with resident requests, escalating complex customer issues as necessary. Deliver great customer service while adapting to customer/resident feedback.
- Commercial: Drive and promote ancillary revenue in line with Quintain Living Targets. Network and regularly interact with customers to build relations and confidence to aid renewals and generate referrals.
- Operational/Compliance: Ensure cases received are acknowledged, actioned and closed out within agreed SLA. Support Resident Manager to collate data for reports. Carry out daily inspections of development to ensure they meet Quintain Living standards. Ensure that all move ins and move outs are co-ordinated with relevant functions and third parties.
- HS: Ensure all matters relating to HS compliance are adhered to and reported where required.
General Accountabilities
- Undertake additional relevant duties as directed by your Manager.
- Participate in the full year and half year Performance Development Review process.
- Demonstrate commitment to and align actions with the Company’s values.
- Remain knowledgeable about Group activities and act as a positive ambassador for the Company.
- Use materials and resources effectively to minimise waste and consider the impact of potential actions alongside our Sustainability policies.
Qualifications/Experience/Skills
- ARLA/AIRPM qualifications or similar desirable but not essential.
- IT literate with CRM software and Excel experience.
- Excellent communication and people skills.
- Experience in customer facing roles essential, ideally from hotel, retail, student accommodation or residential sectors.
This role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.
Resident Associate employer: Quintain Limited
Contact Detail:
Quintain Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Quintain and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Resident Associate, you'll be interacting with residents all the time. Think of examples from your past experiences where you've gone above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Network like a pro! Don’t just wait for the interview; reach out to current employees on LinkedIn or attend any events they might be hosting. Building relationships can give you an edge and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Quintain Living team.
We think you need these skills to ace Resident Associate
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application: Make sure to tailor your application to the Resident Associate role. Highlight your customer service experience and any relevant skills that align with our values at Quintain. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Quintain Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Quintain Living’s values and the specifics of the Resident Associate role. Brush up on their customer service standards and think about how your past experiences align with their expectations.
✨Showcase Your People Skills
Since this role involves a lot of resident interaction, be ready to demonstrate your excellent communication and people skills. Prepare examples from previous jobs where you’ve successfully resolved customer issues or enhanced customer experiences.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service or operational challenges. Think through how you would handle various scenarios, especially those involving resident complaints or event coordination.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects at Wembley Park, or how they measure success in the Resident Associate role. This shows your genuine interest in the position and the company.
