Maintenance Operative

Quintain is an award-winning mixed-use property developer in the UK, most famous for Wembley Park, one of Europe’s largest transformation projects. This north west London neighbourhood was named one of the “best places to live in 2025” and will be the UK’s largest single site of Build to Rent homes, with over 6,000 apartments operated by Quintain Living.

The benefits of renting with Quintain Living include no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events, and a 24-hour service.

At Quintain, we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable, and Proud.

Job Purpose: Under the direct supervision of their Line Manager, the Maintenance Technician will be responsible for performing general maintenance and repairs on property fixtures and fittings and general grounds maintenance to ensure the building condition is well maintained for our residents. They will support the Resident Team in ensuring apartment readiness in advance of new move-ins and investigate maintenance cases when raised.

Key Accountabilities:

• Physically review all reported resident maintenance cases via the Resident Portal/App and verify whether a defect or maintenance case, arranging access with residents, and taking necessary action to resolve and close as appropriate.
• Update the status of maintenance cases on the CRM platform.
• Report defects to the in-house Defects Resolution Team.
• Report maintenance case updates to the Resident Managers.
• Carry out apartment pre-tenancy checks and sign off as ‘Market Ready’.
• Pre-move out apartment checks and record works required in advance of move-out.
• Carry out all apartment refresh works required to bring the apartments back to a lettable condition.
• Conduct apartment inventories prior to new move-ins and at the time of move-out.
• In-apartment asset management and control.
• Assist with maintaining inventory condition and standards.
• Mid-term apartment inspections and apartment Planned Preventative Maintenance (PPM).
• Routine patrols of the developments’ communal areas to ensure maintenance standards are well maintained and report any issues identified.
• Assist with all building compliance requirements related to Health and Safety.

General Accountabilities:

• Undertake additional relevant duties as directed by your Manager, raising any issues with capacity.
• Participate in the full year and half-year Performance Development Review process.
• Ensure understanding and skill level regarding the Company’s IT systems are up to date.
• Demonstrate commitment to and align actions with the Company’s values.
• Work within the Company’s policies and procedures, governance framework, and standards.
• Remain knowledgeable about Group activities and act as a positive ambassador for the Company.
• Use materials and resources effectively to minimise waste and consider the impact of potential actions alongside our Sustainability policies.

Qualifications/Experience/Skills:

• Strong interpersonal skills essential as this is a customer-facing role; must be well presented.
• IT literate with experience of using systems to monitor, track, and update reported issues.
• Administration skills a must; previous experience of using a CRM platform required.
• Ability to carry out general reactive maintenance.
• Trade background ideal but not essential; must be able to carry out general everyday maintenance tasks.
• A positive mindset and adaptable/receptive to change in a rapidly expanding business.
• A team player.

Flexibility is required. The Maintenance Operative may be required to attend site in the event of emergencies outside of normal working hours. This role may involve an element of lone working or working alone, which will be discussed with your line manager. Training will be provided where required. In principle, hours of work are 37.5 hours per week, working five days per week between Monday and Sunday. Daily working hours are 7.5 hours per day. The rota start time and finish time will vary between the office hours of 8am and 8pm. Please note that working hours may vary due to business demands.