At a Glance
- Tasks: Support lettings and sales, ensuring an amazing client experience every time.
- Company: Join a dynamic team in a leading property company.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Other info: Training provided, with a focus on sustainability and teamwork.
- Why this job: Be part of a vibrant team and make a real difference in people's lives.
- Qualifications: Great communication skills and a passion for customer service required.
The predicted salary is between 20000 - 25000 £ per year.
To support the Lettings and re-sales department, ensuring the client and customer experience is exemplary at all times.
Key Accountabilities
- Successfully respond to all general enquiries (by telephone, email or in person) in a polite and proper manner.
- Follow up leads, accurately registering details of applicants in the sales and lettings databases and booking viewings where appropriate.
- Booking viewings of lettings and sales properties, presenting the product in a safe and professional manner and maximising all opportunities.
- Undertake a range of general administration lettings activities as required – e.g. signing of tenancies, filing, letter generating and delivering, booking works, taking photos, updating software, and updating clients.
- To update the lettings and sales software system as required.
- To fully contribute to the department’s goals and targets.
General Accountabilities
- Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed.
- Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
- At all times ensure that your understanding and skill level regarding the Company’s IT systems are up to date, as applicable to your role.
- Undertake IT training as required to ensure full and proper use of the available technology.
- Demonstrate commitment to and align actions with the Company’s values: Creative, People-First, Pioneering, Sustainable and Proud.
- Work within the Company’s policies and procedures, governance framework and standards, as detailed on the Company’s intranet.
- Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
- Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.
Qualifications/Experience/Skills
- Excellent presentation skills
- Must be IT literate; experience with Microsoft Outlook, Word and Excel
- Excellent communication skills (written and verbal)
- Self-motivator, driven and ambitious
- Must have experience working in a customer-facing role, preferably office experience
- Good organisational skills
- Enthusiastic and professional team-player with a can-do attitude and a desire to learn and develop.
Please note this role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.
Lettings and Sales Associate (Saturdays) in London employer: Quintain Limited
Join a dynamic team as a Lettings and Sales Associate, where your contributions directly enhance the client experience in a supportive and collaborative environment. Our company prioritises employee growth through ongoing training and development opportunities, ensuring you stay at the forefront of industry standards while embracing our values of creativity, sustainability, and a people-first approach. Located in a vibrant area, we offer a unique work culture that fosters teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings and Sales Associate (Saturdays) in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and how they operate. This way, you can show them that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are eager to join us. Plus, it helps us keep track of your application more efficiently.
We think you need these skills to ace Lettings and Sales Associate (Saturdays) in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application:Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any relevant customer-facing roles or IT skills you have, as these will really make your application stand out.
Be Professional Yet Approachable:While we love a professional tone, don’t forget to let your enthusiasm shine through! We’re looking for team players who are excited about the opportunity, so sprinkle in some of that can-do attitude in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups. Plus, you’ll get to see more about our company values and culture while you’re at it!
How to prepare for a job interview at Quintain Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and recent activities. Understanding their commitment to being Creative, People-First, Pioneering, Sustainable, and Proud will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues, as this will demonstrate your ability to engage effectively with clients.
✨Demonstrate Your IT Savvy
Brush up on your Microsoft Outlook, Word, and Excel skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in a customer-facing capacity, as this will show that you're IT literate and can adapt to their systems quickly.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling a difficult customer or managing multiple tasks at once. Practising your responses will help you feel more confident and show that you’re a self-motivated team player who can handle challenges.
