At a Glance
- Tasks: Support lettings and sales, ensuring top-notch client experiences every Saturday.
- Company: Join a dynamic team in a leading property company with a people-first approach.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Training provided, with opportunities for personal and professional development.
- Why this job: Perfect for those who love customer interaction and want to grow in the property sector.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
Job Purpose
To support the Lettings and re-sales department, ensuring the client and customer experience is exemplary at all times.
Key Accountabilities
- Successfully respond to all general enquiries (by telephone, email or in person) in a polite and proper manner.
- Follow up leads, accurately registering details of applicants in the sales and lettings databases and booking viewings where appropriate.
- Booking viewings of lettings and sales properties, presenting the product in a safe and professional manner and maximising all opportunities.
- Undertake a range of general administration lettings activities as required – e.g. signing of tenancies, filing, letter generating and delivering, booking works, taking photos, updating software, and updating clients.
- To update the lettings and sales software system as required.
- To fully contribute to the department’s goals and targets.
General Accountabilities
- Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed.
- Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
- At all times ensure that your understanding and skill level regarding the Company’s IT systems are up to date, as applicable to your role.
- Undertake IT training as required to ensure full and proper use of the available technology.
- Demonstrate commitment to and align actions with the Company’s values: Creative, People-First, Pioneering, Sustainable and Proud.
- Work within the Company’s policies and procedures, governance framework and standards, as detailed on the Company’s intranet.
- Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
- Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.
Qualifications/Experience/Skills
- Excellent presentation skills
- Must be IT literate; experience with Microsoft Outlook, Word and Excel
- Excellent communication skills (written and verbal)
- Self-motivator, driven and ambitious
- Must have experience working in a customer-facing role, preferably office experience
- Good organisational skills
- Enthusiastic and professional team-player with a can-do attitude and a desire to learn and develop.
Please note this role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.
Lettings and Sales Associate (Saturdays) employer: Quintain Limited
Join a dynamic team as a Lettings and Sales Associate, where your contributions directly enhance the client experience in a supportive and collaborative environment. Our company prioritises employee growth through ongoing training and development opportunities, ensuring you stay at the forefront of industry standards while embracing our values of creativity, sustainability, and a people-first approach. Located in a vibrant area, we offer a unique work culture that celebrates teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings and Sales Associate (Saturdays)
✨Tip Number 1
Get to know the company inside out! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice your presentation skills! Since this role is all about client interaction, being able to present yourself confidently is key. Grab a friend or family member and do some mock interviews to nail your delivery.
✨Tip Number 3
Follow up on your applications! A quick email thanking them for the opportunity and expressing your enthusiasm can set you apart from the crowd. It shows you’re proactive and really keen on the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from our platform, and it makes it easier for us to keep track of your progress. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Lettings and Sales Associate (Saturdays)
Some tips for your application 🫡
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application:Take a moment to read through the job description and align your experience with what we're looking for. Highlight any relevant customer-facing roles you've had and how they’ve prepared you for this position. We love seeing how you connect your past experiences to our needs!
Be Professional Yet Approachable:While we appreciate professionalism, we also value a friendly tone. Strike a balance in your application by being formal enough to show you mean business, but casual enough to let your enthusiasm shine through. We’re all about that people-first approach!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Quintain Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with the lettings and sales process. Brush up on common terminology and procedures so you can confidently discuss how you would handle enquiries and bookings.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend to refine your responses and ensure you come across as polite and professional.
✨Demonstrate Your IT Savvy
Be prepared to talk about your experience with Microsoft Outlook, Word, and Excel. You might even want to mention any specific software you’ve used in previous roles that could be relevant to the job.
✨Emphasise Your Team Spirit
This role requires a collaborative attitude, so think of examples from your past where you worked well in a team. Highlight your enthusiasm and willingness to contribute to the department’s goals and targets.
