At a Glance
- Tasks: Support resident and leasing teams to ensure smooth operations and excellent customer experiences.
- Company: Join Quintain, a leading property developer transforming Wembley Park into a vibrant community.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and great career development potential.
- Why this job: Be part of an exciting project that shapes one of the best places to live in the UK.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Quintain is an award-winning mixed-use property developer in the UK, most famous for Wembley Park, one of Europe’s largest transformation projects. This north west London neighbourhood was named one of the “best places to live in 2025” and will be the UK’s largest single site of Build to Rent homes, with over 6,000 apartments operated by Quintain Living.
The Operations Support Associate is responsible for supporting the Resident and Leasing teams with operations focusing on high priority areas to ensure the smooth operation of the business while providing an optimal customer experience from pre-move-in activities to move-out.
The role will involve:
- Managing the resolution of all reported cases from residents.
- Ensuring full knowledge of apartment and communal area systems to deliver customer service in line with Quintain Living standards.
- Assisting the Events team to set up and present customer social events and activities.
- Working closely with 3rd party suppliers and in-house departments to support the Resident Manager with resident requests.
- Delivering great customer service while adapting to feedback to meet resident engagement and satisfaction targets.
- Supporting pre-move-in administration processes to drive new business conversion.
- Touring potential customers around buildings and promoting the benefits of living at Wembley Park.
- Negotiating and closing potential customers to live with us while adhering to promotional guidelines.
- Promoting additional revenue-generating services such as parking and storage facilities.
Key accountabilities also include:
- Driving and promoting ancillary revenue in line with Quintain Living targets.
- Networking with customers to build relations and generate referrals.
- Ensuring cases received are acknowledged, actioned, and closed out within agreed SLA.
- Carrying out daily inspections of developments to ensure compliance with Quintain Living standards.
- Coordinating move-ins and move-outs with relevant functions and third parties.
- Completing all Salesforce activities related to the customer/resident journey.
Health and Safety compliance is crucial, ensuring all matters are adhered to and reported where required.
General accountabilities include undertaking additional relevant duties as directed by your Manager, participating in performance development reviews, and remaining knowledgeable about Group activities.
Qualifications/Experience/Skills:
- ARLA / AIRPM qualifications or similar – desirable but not essential.
- IT literate with CRM software and Excel experience.
- Excellent communication and people skills.
- Experience in customer-facing roles essential, ideally from hotel, retail, student accommodation, or residential sectors.
This role may involve lone working, and training will be provided where required. The hours of work are 37.5 hours per week, working five days between Monday and Sunday, with varying start and finish times between 8am and 8pm.
Operations Support Associate (Fixed-term contract) in London employer: Quintain Habitat, Wembley Park
Quintain is an exceptional employer, offering a dynamic work environment in the vibrant Wembley Park area, where innovation and community spirit thrive. With a strong commitment to employee growth, Quintain provides opportunities for professional development and fosters a people-first culture that values creativity and sustainability. Employees enjoy a range of benefits, including flexible working arrangements, a supportive team atmosphere, and the chance to be part of one of the UK's most exciting property development projects.
Contact Detail:
Quintain Habitat, Wembley Park Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Associate (Fixed-term contract) in London
✨Tip Number 1
Get to know the company inside out! Research Quintain's values and projects, especially Wembley Park. This will help you connect with the team during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and operations. Think of examples from your past experiences that showcase your skills and how you align with Quintain's People-First value.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Support Associate (Fixed-term contract) in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love candidates who are excited about the opportunity to work with us at Quintain and contribute to our vibrant community.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Operations Support Associate role. We want to see how your skills can help us deliver exceptional customer service and support our teams effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly understand how you can fit into our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Quintain Habitat, Wembley Park
✨Know Your Stuff
Before the interview, make sure you’re familiar with Quintain and its values. Understand their projects, especially Wembley Park, and be ready to discuss how your skills can contribute to their mission of providing exceptional customer service.
✨Showcase Your Customer Service Skills
Since this role is all about supporting residents and ensuring a smooth operation, prepare examples from your past experiences where you’ve excelled in customer service. Highlight any situations where you resolved issues or improved customer satisfaction.
✨Be Ready for a Fast-Paced Environment
The Operations Support Associate role is dynamic and varied. Be prepared to discuss how you handle multiple tasks and adapt to changing priorities. Share specific instances where you thrived in a fast-paced setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how they measure success in this role. This shows your genuine interest and helps you gauge if it’s the right fit for you.
