Maintenance Operative in London

Quintain is an award-winning mixed-use property developer in the UK, most famous for Wembley Park, one of Europe’s largest transformation projects. We have delivered thousands of homes, shops, offices, restaurants, hotels, and cultural venues while supporting a growing community of residents and workers.

The Maintenance Technician will be responsible for performing general maintenance and repairs on property fixtures and fittings, as well as general grounds maintenance to ensure the building condition is well maintained for our residents. They will support the Resident Team in ensuring apartment readiness in advance of new move-ins and investigate maintenance cases when raised.

• Physically review all reported resident maintenance cases via the Resident Portal/App and verify whether a defect or maintenance case, arranging access with residents, and taking necessary action to resolve and close as appropriate.
• Update the status of maintenance cases on the CRM platform.
• Report defects to the in-house Defects Resolution Team.
• Report maintenance case updates to the Resident Managers.
• Carry out apartment pre-tenancy checks and sign off as ‘Market Ready’.
• Conduct pre-move out apartment checks and record works required in advance of move-out.
• Carry out all apartment refresh works required to bring the apartments back to a lettable condition.
• Manage apartment inventories prior to new move-ins and at the time of move-out.
• Assist with maintaining inventory condition and standards.
• Conduct mid-term apartment inspections and apartment Planned Preventative Maintenance (PPM).
• Perform routine patrols of the developments’ communal areas to ensure maintenance standards are well maintained and report any issues identified.
• Assist with all building compliance requirements related to Health and Safety.

• Undertake additional relevant duties as directed by your Manager.
• Participate in the full year and half-year Performance Development Review process.
• Ensure understanding and skill level regarding the Company’s IT systems are up to date.
• Undertake IT training as required.
• Demonstrate commitment to and align actions with the Company’s values: Creative, People-First, Pioneering, Sustainable and Proud.
• Work within the Company’s policies and procedures.
• Remain knowledgeable about Group activities and act as a positive ambassador for the Company.
• Use materials and resources effectively to minimise waste and consider the impact of potential actions alongside our Sustainability policies.

• Strong interpersonal skills essential as this is a customer-facing role; must be well presented.
• IT literate with experience of using systems to monitor, track and update reported issues.
• Administration skills a must; previous experience of using a CRM platform required.
• Ability to carry out general reactive maintenance.
• Trade background ideal but not essential; must be able to carry out general everyday maintenance tasks.
• A positive mindset and adaptable/receptive to change in a rapidly expanding business.
• A team player.
• Flexibility is required; may be required to attend the site in emergencies outside of normal working hours.
• This role may involve an element of lone working or working alone.
• Training will be provided where required.
• Hours of work are 37.5 hours per week, working five days per week between Monday and Sunday.
• Daily working hours are 7.5 hours per day, with varying start and finish times between 8am and 8pm.