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- Tasks: Lead and innovate in customer relations, enhancing client engagement and support.
- Company: Join a passionate music-focused team dedicated to exceptional customer experiences.
- Benefits: Commission-based pay, potential salary, and up to 40% store discounts.
- Why this job: Make a real impact in a dynamic role while sharing your love for music.
- Qualifications: Experience in sales or marketing, strong communication skills, and a passion for music.
- Other info: Remote work with occasional in-person meetings; collaborate with a vibrant team.
The predicted salary is between 36000 - 60000 £ per year.
The role of the Director of Customer Relations will be to organise, develop, and monitor all operations within the Customer Relations department, incorporating all sales, support, marketing, press and public engagement related activities. The role involves conversing with members or managers of other departments to create an effective strategy for engaging with and maintaining an active client base. The Director will provide advice to the directorial board regarding the effects of decisions on the organisation in the public eye.
The position requires playing an active role within the department, including answering support and sales tickets, assisting other staff members in their decision making, and developing an active relationship between the staff team and the public. The Director will act as a supreme authority on all customer relations related issues, where such authority is required, such as decisions regarding partnerships.
Expectations of any candidate for the role:
- To act professionally at all times and communicate accordingly with managers, employees, partners, clients, and the general public.
- To act as a leader, inspiring colleagues and those within the department, providing a clear vision for the company's goals and how they can be achieved.
- To have a clear idea of how activities within the department can be improved and how the client base can be grown.
- Impeccable mannerism and likability.
- Passion for the work that we do here and passion for music generally.
Payment / benefits:
- Payment in the position will be made on a commissionary basis, taking into consideration the individual's effectiveness within the department, their engagement level, and their positive outcome on the organisation. A salary may be instated in the future.
- Discounted use of the store, up to 40%.
- Working with an incredible team of staff, all of whom have an equal passion for music in its various forms.
- Most work will be carried out remotely, so the majority of communication will be made via email, instant message, phone call, and other such mediums. It is rare that staff will be required to meet in person, but the candidate must be willing to do this if requested.
Eligibility criteria for applicants:
- Be at least eighteen years of age on or before 28th September 2018.
- Have significant previous experience in sales, support, press, marketing, etc., and be able to evidence this when requested.
- Be able to speak English fluently at a minimum of IELTS Level 8 (or equivalent).
- Have no outstanding criminal record.
We look forward to receiving your application.
Director of Customer Relations in Liverpool employer: Quinlan Music
Contact Detail:
Quinlan Music Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Relations in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Director of Customer Relations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer relations. Be ready to share how your experience aligns with their goals and how you can help grow their client base.
✨Tip Number 3
Show off your passion for music! Since this role is all about engaging with clients and the public, make sure to express your love for music during conversations. It’ll help you connect with the team and show that you’re a great fit for the company vibe.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Director of Customer Relations in Liverpool
Some tips for your application 🫡
Show Your Passion for Music: We want to see your love for music shine through in your application. Share any relevant experiences or projects that highlight your passion and how it connects to the role of Director of Customer Relations.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We’re looking for candidates who can demonstrate their understanding of customer relations and how they can contribute to our goals.
Be Professional and Personable: Since communication is key in this role, ensure your written application is polished and professional. However, don’t forget to let your personality shine through – we value likability and a friendly approach!
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Quinlan Music
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of Director of Customer Relations. Familiarise yourself with the company's operations, especially in sales, support, and marketing. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership abilities. Think about times when you've inspired a team or improved processes. Be ready to discuss how you can lead the Customer Relations department effectively and engage with other departments.
✨Communicate Clearly and Professionally
Since most communication will be remote, practice articulating your thoughts clearly. During the interview, focus on your mannerism and likability. Remember, they want someone who can communicate well with clients and colleagues alike.
✨Passion for Music is Key
Make sure to express your passion for music during the interview. Share how this passion drives your work and how it aligns with the company’s mission. This will show that you're not just looking for a job, but that you genuinely care about what they do.
