At a Glance
- Tasks: Drive menswear merchandising strategy and optimise customer experience across the UK & EU.
- Company: Join Quince, a tech-driven company reshaping retail with sustainable practices.
- Benefits: Competitive salary, bonus opportunities, and a chance to work in a mission-driven team.
- Other info: Work in a dynamic environment with opportunities for growth and collaboration.
- Why this job: Be part of a bold mission to democratise luxury and make high-quality essentials accessible.
- Qualifications: 8 years in retail merchandising, strong analytical skills, and a passion for product.
The predicted salary is between 60000 - 75000 £ per year.
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do.
Our unwavering commitment to excellence and company values guide our teams and actions:
- Customer First: We prioritize customer satisfaction in every decision.
- High Quality: True quality means premium materials and rigorous production standards you can feel good about.
- Essential Design: We focus on timeless, functional essentials instead of chasing trends.
- Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
- Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
We are seeking a Senior Category Manager, Men’s EU to join our growing team reporting into the Head of Merchandising, Men’s UK. This role is suited to a data-driven product obsessed all-rounder. It supports the execution of merchandising strategy across selected menswear categories, with responsibility for driving regional performance through strong product execution, trading, and customer insight. In this role, you will play a key part in scaling Quince’s value proposition in the UK & EU by delivering a compelling regional assortment, optimizing the customer experience, and partnering cross-functionally to bring high-quality products to market.
Responsibilities:
- Support end-to-end merchandising for selected menswear categories in the UK & EU, including assortment execution, launches, and performance tracking.
- Execute regional merchandising strategy in partnership with US Product Merchandising and international regional merchandising peers.
- Contribute to product ideation, helping shape new product opportunities and business cases.
- Work cross-functionally with Product and Regional Merchandising, Planning, Marketing, Technical Design, and Sourcing to deliver successful product launches—balancing inventory, go-to-market execution, and product quality (fit, sizing, and margin).
- Analyse trading performance (sales, returns, margin) and take ownership of actions to improve results.
- Support pricing and assortment decisions for the region.
- Own product catalogue management and administration, including product setup, data accuracy, and system maintenance.
- Build site merchandising strategy, including PDP improvements roadmap and customer journey optimisations.
- Monitor ratings, reviews, and returns to identify and support product quality improvements.
- Manage regional product samples and merchandising assets.
- Maintain merchandising reports, tools, trackers, and pricing files.
- Take ownership of evaluating regional product compliance requirements and partner with Sourcing and Quality teams to execute.
Qualifications required:
- Role is based in one of our UK/EU offices (London, Madrid, or Berlin), with 4 days per week in-office requirement.
- 8 years of retail merchandising or buying experience in menswear categories, with demonstrated ownership of category performance.
- E-commerce and/or DTC experience, with exposure to both startup and established (blue-chip) brands preferred.
- Proven track record of progressing within an organization and demonstrating continuous growth in roles and responsibilities.
- Strong product awareness, with a commercial mindset and attention to detail.
- Product obsessed, with experience leveraging data tools and external sources to drive results.
- Critical eye to anticipate customer needs (both the "science" and "art" of retail merchandising).
- Strong analytical skills, with experience using data to inform trading and merchandising decisions (e.g. sales, margin, return rates).
- Demonstrated ability to operate effectively in both executional and strategic support roles.
- Experience working cross-functionally with teams such as Planning, Design, Sourcing, or Marketing.
- Excellent written and verbal communication, presentation, and interpersonal skills with particular ability to influence through concise written narrative.
- Motivated by working in a fast-paced collaborative environment, where flexibility to stretch into or out of functional comfort zones is crucial for team success.
- Adaptable and comfortable with ambiguity and change.
- Bachelor's Degree, preferred.
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Category Manager, Men's EU in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Quince, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Quince!
We think you need these skills to ace Senior Category Manager, Men's EU in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Quince, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Quince and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Quince that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Quince
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!