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- Tasks: Deliver exceptional customer service via chat, email, phone, and social media.
- Company: Join Quince, a sustainable brand making high-quality essentials affordable.
- Benefits: Competitive pay, monthly bonuses, and guaranteed hours with regular increases.
- Other info: Remote role with occasional team meet-ups in Leeds or Manchester.
- Why this job: Make a real impact on customer loyalty in a fast-paced e-commerce environment.
- Qualifications: Empathy, digital savvy, and a passion for helping others.
The predicted salary is between 33280 - 33280 £ per year.
About Quince: Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is to make high‑quality essentials at low prices, produced fairly and sustainably.
The Role: Join Quince as a Customer Experience Associate and deliver thoughtful, high‑quality service across chat, email, phone, and social channels. Solve problems with empathy and guide customers authentically. This remote position is UK‑based, with occasional travel to Leeds or Manchester for in‑person meetings and team gatherings.
Responsibilities:
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
- Resolve issues with empathy, turning challenges into positive experiences.
- Navigate tools efficiently while keeping the human touch.
- Share insights and recurring patterns to help improve the experience.
- Become a product expert to guide customers authentically.
What You Bring:
- Digital intelligence: comfortable adopting new tools to enhance service.
- Empathy & brand ambassadorship: build loyalty through warm, polished, and authentic interactions.
- Ownership: take full responsibility for outcomes and anticipate customer needs.
- Adaptability: thrive amid change while maintaining calm and consistency.
Growth Opportunities:
- Specialist tracks: Category Expert (Home, Jewelry, Health/Wellness)
- Leadership tracks: Senior Associate → Team Lead → CX Manager
- Enablement tracks: Quality & Training or Workforce Management
Why You'll Love Working Here:
- Impactful work shaping customer loyalty
- Culture of ownership and autonomy
- Continuous growth in a fast‑paced premium e‑commerce brand environment
- Beautiful products, transparent pricing, and happy customers
Compensation & Benefits:
- Increases every 6 months until 2 years.
- Monthly performance bonus.
- 3‑week paid training and onboarding.
- Set schedule with guaranteed hours.
- Referral bonuses up to £800.
Pay Range: £16 GBP - £16 GBP. Up to the first 3 weeks of employment are mandatory onsite training, held Monday‑Friday, 9:00 AM – 6:00 PM GMT in London, Leeds, or Manchester. Full attendance is required; no absences are permitted during this period.
Equal Opportunity & Hiring Integrity: Quince provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, LGBTQ+ identity, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. Employment is contingent upon successful completion of a background check. All hiring practices are legitimate and secure.
Customer Experience Specialist in London employer: Quince
Contact Detail:
Quince Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in London
✨Tip Number 1
Get to know Quince and their mission inside out. When you understand their values, you can tailor your conversations to show how you fit into their culture. This will help you connect with the team and demonstrate your passion for customer experience.
✨Tip Number 2
Practice your empathy skills! Think of real-life scenarios where you've turned a negative experience into a positive one. Share these stories during interviews to showcase your ability to handle customer interactions with care and authenticity.
✨Tip Number 3
Be ready to discuss how you adapt to new tools and technologies. Quince values digital intelligence, so come prepared with examples of how you've used tech to enhance customer service in the past. This shows you're not just a people person but also tech-savvy!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Quince team. Let’s get you that Customer Experience Specialist role!
We think you need these skills to ace Customer Experience Specialist in London
Some tips for your application 🫡
Show Your Empathy: As a Customer Experience Specialist, empathy is key! Make sure to highlight your ability to connect with customers and resolve issues thoughtfully in your application. We want to see how you can turn challenges into positive experiences.
Be Authentic: Authenticity goes a long way in customer service. When writing your application, let your personality shine through! Share genuine examples of how you've built loyalty through warm interactions. We love seeing the real you!
Demonstrate Ownership: Taking responsibility for outcomes is crucial in this role. In your written application, provide examples of times when you've owned a situation from start to finish. Show us how you anticipate needs and deliver results!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to review your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Quince
✨Know the Company Inside Out
Before your interview, take some time to research Quince and its mission. Understand their commitment to sustainability and high-quality essentials at low prices. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy Skills
As a Customer Experience Specialist, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues with care and understanding. This will demonstrate your ability to turn challenges into positive experiences, which is crucial for this role.
✨Familiarise Yourself with Digital Tools
Quince values digital intelligence, so be ready to discuss any tools or software you've used in previous roles. If you can, practice navigating similar platforms before the interview. This will show that you're adaptable and comfortable with technology, which is essential for delivering high-quality service.
✨Prepare Questions That Reflect Ownership
Think of insightful questions to ask during the interview that reflect your ownership mindset. For example, inquire about how the team shares insights to improve customer experience or how they handle recurring issues. This shows that you're proactive and ready to take responsibility for outcomes.