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- Tasks: Deliver exceptional customer service via chat, email, phone, and social media.
- Company: Join Quince, a fast-growing premium e-commerce brand with a focus on customer loyalty.
- Benefits: Enjoy competitive pay, monthly bonuses, and a structured training programme.
- Other info: Remote role with required training in major UK cities and clear career growth paths.
- Why this job: Make a real impact by shaping customer experiences and building trust.
- Qualifications: Empathy, digital savvy, and a passion for helping others are key.
The predicted salary is between 30000 - 40000 £ per year.
Join Quince as a Customer Experience Associate and deliver thoughtful, high‑quality service across chat, email, phone, and social channels. Solve problems with empathy, guide customers authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day. This is a remote position (UK‑based) with a requirement to travel to Leeds, Manchester, or London for training and occasional in‑person meetings and team gatherings.
Responsibilities
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
- Resolve issues with empathy, turning challenges into positive experiences.
- Navigate tools efficiently while keeping the human touch.
- Share insights and recurring patterns to help improve the experience.
- Become a product expert to guide customers authentically.
What You Bring
- Digital Intelligence: Comfortable adopting new tools to enhance service.
- Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
- Ownership: Takes full responsibility for outcomes and anticipates customer needs.
- Adaptability: Thrives amid change while maintaining calm and consistency.
- Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
- Enablement Tracks: Quality & Training or Workforce Management
Why You’ll Love Working Here
- Impactful work shaping customer loyalty
- Culture of ownership and autonomy
- Continuous growth in a fast‑paced premium e‑commerce‑brand environment
- Beautiful products, transparent pricing, and happy customers
- Increases every 6 months until 2 years
- Monthly performance bonus
- 3‑week paid training and onboarding
- Set schedule with guaranteed hours
- Referral bonuses of up to £800
Additional note: Up to the first 3 weeks of employment are mandatory onsite training, held Monday through Friday, 9:00 AM – 6:00 PM GMT in either London, Leeds, or Manchester. Full attendance is required—no absences will be permitted during this period.
Customer Experience Specialist New United Kingdom in Leeds employer: Quince
Contact Detail:
Quince Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist New United Kingdom in Leeds
✨Tip Number 1
Get to know the company inside out! Research Quince's values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers across various channels, try role-playing different scenarios with friends or family. This will boost your confidence and help you handle real-life situations with ease.
✨Tip Number 3
Show off your empathy! During interviews or interactions, share examples of how you've turned challenging situations into positive experiences for customers. This will highlight your ability to connect with people and build loyalty.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take ownership of your job search.
We think you need these skills to ace Customer Experience Specialist New United Kingdom in Leeds
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share examples of how you've handled customer interactions with care and understanding. We love candidates who can turn challenges into positive experiences.
Be Authentic: Authenticity is key! When writing your application, be yourself and let your personality shine through. We want to know the real you, so don’t hold back on sharing your unique experiences and insights.
Highlight Your Digital Skills: Since we’re all about enhancing service through digital tools, make sure to mention any relevant tech skills or experiences. Show us how comfortable you are with adopting new tools to improve customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Quince
✨Know the Company Inside Out
Before your interview, take some time to research Quince thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy Skills
As a Customer Experience Specialist, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues with care and understanding. This will demonstrate your ability to connect with customers authentically.
✨Familiarise Yourself with Digital Tools
Since the role requires navigating various tools, make sure you're comfortable with digital platforms. If possible, practice using similar tools or software before the interview. This will help you feel more confident when discussing your technical skills.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think of scenarios where you turned a negative experience into a positive one. This will showcase your problem-solving skills and adaptability, which are crucial for this position.