At a Glance
- Tasks: Manage customer queries about pensions and investments through daily phone calls.
- Company: Quilter, a diverse and inclusive company based in Southampton.
- Benefits: Hybrid work model, competitive salary starting at £26,500, and career growth opportunities.
- Other info: Embrace diversity and inclusivity in a dynamic work environment.
- Why this job: Join a supportive team and help customers navigate their financial futures.
- Qualifications: Excellent communication skills and experience in customer service or call centres.
The predicted salary is between 26500 - 29000 € per year.
Quilter is seeking a Customer Service representative based in Southampton. The successful candidate will manage 30-40 phone calls daily, addressing customer queries about pension and investment products.
Applicants should possess excellent communication skills and experience in customer service or call centres.
The role offers a hybrid work model post-training and a competitive salary starting at £26,500, up to £29,000 per annum.
The company promotes inclusivity and values diversity within its workforce.
Pension & Investments Advisor - Hybrid Support in Southampton employer: Quilter
Quilter is an excellent employer that prioritises inclusivity and diversity, creating a supportive work environment for all employees. With a competitive salary and the flexibility of a hybrid work model, team members in Southampton can enjoy a balanced work-life while developing their careers in the pension and investment sector. The company also offers ample opportunities for professional growth, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Pension & Investments Advisor - Hybrid Support in Southampton
✨Tip Number 1
Practice your phone skills! Since you'll be handling 30-40 calls a day, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 2
Research Quilter and its products! Knowing the ins and outs of their pension and investment offerings will not only impress them but also help you answer questions more effectively during the interview.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you’ve gone above and beyond for a customer. We want to hear those stories that highlight your communication skills and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about inclusivity and diversity, so don’t hesitate to showcase what makes you unique!
We think you need these skills to ace Pension & Investments Advisor - Hybrid Support in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in call centres. We want to see how your skills match the role of a Pension & Investments Advisor, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about pensions and investments, and how your communication skills can help us provide top-notch customer service. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves managing 30-40 calls daily, we need to see your excellent communication skills in action. Whether it’s in your CV or cover letter, give examples of how you’ve effectively handled customer queries in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Quilter
✨Know Your Stuff
Make sure you brush up on pension and investment products before the interview. Understanding the basics will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Practice Makes Perfect
Since you'll be handling 30-40 calls daily, practice your phone etiquette. Role-play with a friend or family member to get comfortable with common customer queries and how to address them effectively.
✨Showcase Your Communication Skills
During the interview, highlight your communication skills. Use clear and concise language, and don’t hesitate to share examples from your past experiences where you successfully resolved customer issues.
✨Embrace Inclusivity
Quilter values diversity, so be prepared to discuss how you can contribute to an inclusive workplace. Share any experiences you have that demonstrate your commitment to inclusivity and teamwork.
