Quilter is seeking a Customer Experience Analyst to transform customer and adviser evidence into actionable insights. The role combines qualitative and quantitative data from surveys, complaints, reviews and performance metrics to explain customer experience and identify where Quilter should focus improvements.
You will support the development of Quilter’s Voice of Customer framework across priority journeys, shape survey questions, measures and reporting, and translate findings into concise
Hybrid Customer Experience & Insight Analyst in Southampton employer: Quilter
Quilter plc is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to employee growth, you will have the opportunity to engage with diverse teams and contribute to strategic initiatives within the asset management division. Our inclusive culture, comprehensive benefits package, and focus on integrity and curiosity make Quilter a rewarding place to build your career.
