Quilter in Southampton is seeking a Customer Journey Specialist to understand, manage and improve priority customer and adviser journeys from end to end. You will synthesize Voice of Customer insights, complaints and operating data to define improvements and support owners in delivering measurable outcomes.
You will maintain journey maps as living tools linking customer experience with operational delivery, and you’ll review progress with governance.
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Customer Journey Architect in Southampton employer: Quilter
Quilter plc is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to employee growth, you will have the opportunity to engage with diverse teams and contribute to strategic initiatives within the asset management division. Our inclusive culture, comprehensive benefits package, and focus on integrity and curiosity make Quilter a rewarding place to build your career.
