At a Glance
- Tasks: Investigate complaints and resolve issues while meeting regulatory requirements.
- Company: Join Quilter, a leading financial services company in Southampton.
- Benefits: Enjoy a hybrid work model and a supportive team environment.
- Other info: Fixed-term contract with potential for career growth.
- Why this job: Make a difference by helping customers and improving service quality.
- Qualifications: Strong communication skills and ability to handle multiple tasks.
The predicted salary is between 30000 - 40000 £ per year.
Quilter is seeking a Complaint Investigator on a fixed-term contract in Southampton. You will investigate complaints within set SLAs, coordinating with advisers, customers and external bodies to resolve issues while ensuring DISP regulatory requirements are met.
The role requires strong communication skills, the ability to multi-task under pressure, and careful documentation of outcomes, all within a 40-hour week (Mon–Fri).
Complaints Investigator - Hybrid, 6‑Month FTC in Southampton employer: Quilter
Quilter is an exceptional employer located in the vibrant city of Southampton, offering a dynamic work culture that fosters collaboration and innovation. As a Wealth Sales Consultant, you will benefit from flexible working arrangements, comprehensive training, and opportunities for professional growth within the financial services sector. With a strong focus on employee well-being, including a robust pension scheme and medical insurance, Quilter is dedicated to supporting your career while ensuring a rewarding work-life balance.
