Senior AI/ML Scientist in London

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi‑asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform, and Quilter Investors, the multi‑asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland, and Channel Islands.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

• Level: 4
• Department: COO
• Location: Southampton or London
• Contract type: Permanent

The new role sits within AI Centre of Excellence department under Chief Operating Office (COO). The key accountabilities for the role are as follows:

• AI/ML Solution Delivery: Hands on end-to-end development and deployment of both traditional and GenAI-based machine learning models, including discovery analytics, experimental design, model development, benchmarking, enhancement, and deployment.
• LLM & RAG Integration: Design and implement new Retrieval‑Augmented Generation (RAG) pipelines and enhance existing frameworks, applying advanced techniques in data chunking/splitting, vectorization, knowledge graph representation (GraphRAG), and query retrieval and evaluation.
• Model Evaluation & Prompt Engineering: Design and execute experiments to benchmark and evaluate model performance using both classical metrics (precision, recall, F-score) and GenAI-specific techniques (LLM-as-a-Judge, ROUGE, BERTScore). Develop and refine prompts to optimise GenAI model reasoning, accuracy, and overall effectiveness.
• Cross-Functional Collaboration: Work closely with business partners, stakeholders, and technical teams (data engineering, platform engineering) to translate business requirements into impactful AI solutions.
• Research & Innovation: Stay abreast of emerging tools, techniques, and best practices in LLMs, RAG, GenAI, model development & evaluation techniques and proactively apply new knowledge to drive innovation.

About You

• Qualifications: Advanced degree (MSc or PhD) in Machine Learning, Natural Language Processing, Artificial Intelligence, or a related field. Proven track record of delivering AI solutions from research to production in real‑world applications.
• Knowledge: Strong foundation in machine learning algorithms and deep learning concepts including Neural Networks and Transformer-based architectures. Knowledge in developing and deploying scalable models on Databricks, Azure, and AWS, leveraging tools such as FastAPI and Docker. Proficient in model tracing and observability for LLM in production and implementing evaluation frameworks for model quality and reliability. Strong understanding of software engineering best practices, including version control, testing, and CI/CD for production‑ready AI systems. Domain expertise in financial services or other regulated industries is highly desirable.
• Experience: Strong experience in AI/ML research and development, specializing in deep learning-based NLP, Information Retrieval, and Generative AI. Proven expertise in RAG/GraphRAG pipeline development and evaluation, including advanced retriever‑reranker techniques. Experience in building knowledge bases and ontologies is highly desirable. Extensive experience in defining and implementing evaluation metrics for GenAI systems such as Recall, Precision, NDCG, LLM-as-a-Judge, BERTScore, BLEU score, and hallucination detection. Provide mentorship and technical guidance to junior AI Scientists.
• Skills: Strong proficiency in Python and experience with frameworks such as NumPy, Pandas, Scikit-learn, and modern Generative AI libraries (e.g., LangChain, LlamaIndex, Azure AI Foundry). Hands‑on experience with PyTorch, and leading LLM libraries such as Hugging Face, LangChain, LangGraph, and LlamaIndex. Skilled in hypothesis formulation, defining evaluation metrics, conducting literature reviews, and building reproducible prototypes with critical outcome analysis. Rapid Experimentation Mindset: Comfortable with a fail‑fast, learn‑fast approach, iterating quickly to validate ideas and accelerate innovation. Exceptional problem‑solving skills and a strong passion for innovation. Excellent communication and collaboration abilities, thriving in cross‑functional environments.

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

• Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
• Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
• Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
• Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non‑contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only.

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.