Project Manager - Platform Delivery in London

About the Business

Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

• Level: 5
• Department: Change
• Location: Southampton or London
• Contract type: Permanent

The Project Manager leads and matures the delivery function of a rapidly scaling platform team, bringing structure, predictability, and senior-level challenges to a complex and evolving environment. Ensures disciplined, evidence-based delivery, embeds agile ways of working, and translates technical roadmaps into credible, outcome-driven plans that enable confident decision-making and cross-organisational alignment. Also has depth and breadth of experience in Waterfall delivery methodology.

Delivery Leadership

• Leads end-to-end delivery across all platform initiatives, ensuring work is strategically sequenced, prioritised, and appropriately resourced.
• Brings structure and predictability to a fast-scaling environment through disciplined delivery practices and clear governance.
• Provides authoritative oversight, surfacing scope changes, dependencies, risks and decision points early.
• Creates clarity from ambiguity, offering direction where problem spaces are evolving or unclear.
• Drives accountability and performance, ensuring teams maintain focus, alignment, and high delivery standards.
• Ensures delivery narratives and plans are credible, evidence-based, enabling senior stakeholders to make informed decisions with trust and transparency.

Agile Delivery & Ways of Working

• Champions modern delivery practices, embedding agile principles that enable adaptability while maintaining rigour.
• Evolves the platform team from start-up-style ways of working to scalable, repeatable and well-governed frameworks.
• Uses retrospectives, metrics, and feedback loops to enhance efficiency, predictability, and team effectiveness.
• Translates strategy into operational ways of working – designing processes, rhythms, and workflows that turn high-level objectives into actionable plans.
• Promotes data-driven delivery, ensuring squads use insights, capacity trends, and delivery metrics to inform prioritisation and planning.
• Removes blockers at pace providing guidance on adaptive planning, iterative value delivery and supports teams in navigating change confidently.

Stakeholder Management & Influence

• Acts as the primary interface between Technology, Product, and senior leadership programme stakeholder.
• Navigating shifting expectations with balanced judgement, clear communication, and transparent reporting.
• Builds trusted, influential relationships across senior teams.
• Adapts communication style to ensure clarity for technical and non-technical audiences.
• Maintains credibility under pressure, using diplomacy, resilience, and structured facilitation to manage difficult conversations.
• Ensures stakeholders remain aligned and informed with purposeful updates and meaningful delivery insights.

Cross-Enterprise Programme Coordination

• Coordinates complex; cross-enterprise initiatives reliant on platform capabilities.
• Works closely with Product, Technology, and Operations to ensure end-to-end readiness, governance, and business preparation.
• Identifies interdependencies and drives coordinated delivery across functions to ensure seamless execution.

Strategic Thinking & Operational Discipline

• Connects day-to-day delivery with long-term platforms and organisational objectives.
• Shifts effectively between high-level planning and hands-on operational execution.
• Applies disciplined prioritisation grounded in business value, risk, and organisational impact.
• Drives operational excellence through structured governance, controls, and continuous improvement.
• Uses data-driven insights to guide planning, resourcing, and risk mitigation.

About You

Experience & Skills Required

• Proven track record delivering complex digital programmes in rapidly scaling environments.
• Strong understanding of platform technologies, agile delivery, and product-centric operating models.
• Demonstrated ability to manage challenging stakeholders with resilience and constructive influence.
• Adept at bringing structure, governance, and predictable delivery to fast-growing teams.
• Skilled in balancing near-term delivery needs with long-lasting strategic priorities.

Personal Attributes

• Calm, structured, and composed under pressure, providing clarity during ambiguity and change.
• Resilient and solution-focused, able to absorb complexity and guide teams toward pragmatic outcomes.
• Collaborative and facilitative, creating alignment through inclusive decision-making.
• Prioritises strong stakeholder relationships at all levels of the organisation and values teamwork to deliver their projects.
• Proactive, improvement-oriented, and committed to maturing ways of working.
• Trusted and credible, demonstrating sound judgement, gravitas, integrity and steady leadership presence.
• Proactive – ownership & delivery focus.
• Accurate & attention to detail.
• Adheres to PMO governance standards, viewing governance as essential to successful delivery rather than a barrier.
• Bias for positive action – consistently strong performer with a demonstrable project management capability.
• Curious and innovative, consistently seeking new perspectives and creative solutions to complex challenges.
• Embraces out-of-the-box thinking to inspire fresh approaches and drive continuous improvement within teams.

Experience

• Minimum 5 years in financial services background (ideally Wealth Management) – Investment Management & Financial Advice.
• Regulatory understanding – ‘Spirit of the law’.
• Working with Vendors/Suppliers.
• Working with second-and third-line controls (Infosec, Risk, Audit).
• Platform delivery.
• Product Development including digital portals and apps.
• FNZ.
• Microsoft Dynamics CRM.
• Data Warehouse.
• Prince2/APMP/Agile qualifications.

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

• Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
• Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs.
• Embrace challenge: We aim high to transform our potential into meaningful outcomes.
• Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone.

Core Benefits

• Holiday: 182 hours (26 days).
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only.