Investment Process & Business Manager in London

About the Business

Quilter Cheviot has been the wealth manager of choice for individuals and families for over 250 years, and today is one of the UK’s largest wealth management firms offering expert discretionary investment management and financial advice. We offer a highly personalised wealth management offering to private clients, charities, trustees, and professional partners with straightforward or more complex financial needs. We have presence throughout the UK, Ireland, Dubai and Channel Islands.

Quilter plc is a leading wealth management business, which oversees £126.3 billion in customer investments (as at 6th August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management.

If you want to play a part in shaping the future of our business, bringing new ideas and challenge then now is a great time to join us.

About the Role

• Level - 4
• Location - London (Hybrid)
• Department - Investment Research
• Contract - Permanent

This role provides dedicated support across investment governance, investment process management and activity. It will enable the Chief Investment Officer to focus on strategic leadership by taking ownership of key governance, coordination and process activities, reducing operational risk and strengthening resilience across the investment function.

The role sits within the Investment function and will work closely with investment teams including Governance, Research and Strategy, as well as Risk, Compliance, Distribution, Technology, Marketing and Communications colleagues. It will also act as a coordination point with Group stakeholders, internal and external auditors, and external providers supporting the investment processes.

Key responsibilities include:

• Own and manage core investment governance processes and documents, ensuring consistency, rigour, timely delivery and clear audit trails.
• Maintain and refresh governance documentation, including Terms of Reference and other governance artefacts.
• Coordinate investment governance activity across the investment function, Quilter Cheviot and relevant Group stakeholders.
• Support, embed and continuously improve investment processes, identifying inefficiencies and implementing practical, scalable improvements, including suggestions for AI enhancements.
• Partner with Technology teams to design and enhance automated workflows and process controls.
• Provide structured analytical and coordination support for investment decision making activity, including acting as a bridge between internal teams and external providers.
• Support the development of additional internal capabilities, reducing dependency on external providers where appropriate.
• Design and support delivery of investment-related KPIs, including customer outcomes, working with Distribution, Governance, Risk and Group stakeholders.
• Maintain relevant intranet content and internal materials to ensure transparency and up-to-date governance information.

About You

We are looking for someone who can bring strong judgement, credibility and proactive ownership to a complex governance and investment process environment. You will be comfortable working with senior stakeholders, coordinating activity across multiple teams and improving processes in a practical, scalable way.

• Experience in investment governance, investment operations, risk, compliance, governance or a related financial services environment.
• Strong understanding of governance processes, control frameworks, audit trails and process documentation.
• Ability to manage multiple priorities, coordinate stakeholders and drive activity through to completion.
• Confidence working with senior leaders and cross-functional teams, including Risk, Compliance, Governance, Technology, Marketing and Communications.
• Analytical capability and attention to detail, with the ability to provide structured support to investment process activity and improvement.
• A continuous improvement mindset, with the ability to identify inefficiencies and work with Technology teams to improve workflows and controls.
• Clear communication skills, with the ability to maintain governance materials, process collateral and internal content for a range of audiences.

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

• Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
• Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
• Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
• Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only.

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.