Quilter in London is seeking a Customer Service Journey Lead to own end-to-end customer journeys, shaping performance across digital and non-digital channels. You will drive run-and-change activities, modernisation, and cross-functional collaboration to deliver improved customer outcomes and robust productivity.
You will balance customer outcomes with risk, capacity and commercial performance, leading a multidisciplinary squad and embedding technology-enabled change with measurable benefits.
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End-to-End Customer Journey Lead — Transform & Optimize in London employer: Quilter
Quilter plc is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to employee growth, you will have the opportunity to engage with diverse teams and contribute to strategic initiatives within the asset management division. Our inclusive culture, comprehensive benefits package, and focus on integrity and curiosity make Quilter a rewarding place to build your career.
