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For Companies At a Glance
- Tasks: Be the go-to IT expert, solving tech issues and supporting new starters.
- Company: Join Quilter plc, a leading financial advice and wealth management provider.
- Benefits: Enjoy 26 days holiday, private medical insurance, and a pension scheme.
- Why this job: Make a real impact in a dynamic environment while growing your IT skills.
- Qualifications: Strong troubleshooting skills and a passion for tech support.
- Other info: Embrace diversity and be part of a collaborative team focused on continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers.
Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management.
The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.
Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!
About The Role
As a member of the IT Care Team, you will be the first point of call for all things IT, triaging and troubleshooting Incidents through to resolution where possible. As well as Fulfilling IT Service Requests in line with customer expectations, owning assigned requests through to satisfactory resolution and closure.
You will be responsible for builds, device configuration and set ups of equipment for new starters and employees, ensuring access is managed securely. Providing IT education and training as part of the on-boarding process, whilst driving quality through all aspects of support.
In this role you will capture and record appropriate and relevant technical information within the Service Management toolset. You will assist with identifying trends and taking proactive steps to eliminate future demand through seeking opportunities to improve service.
You will be required to contribute to the continual service improvement of the IT Care services, seeking input from the business and developing and implementing plans to deliver service improvements, documenting knowledge and new learnings and sharing insight with the team to contribute towards continual service improvements.
About You
The successful candidate will have strong troubleshooting and fault-finding skills and experience in identifying trends as well as fulfilling requests against user expectations. You will be Self-motivated, and results focused, someone who takes the initiative to drive disciplined delivery of objectives, with strong interpersonal skills and able to build and maintain positive working relationships.
You will have demonstrable experience of influencing business and IT stakeholders at all levels, powered by your excellent communication skills. Ideally the candidate will have a basic understanding of the ITIL framework or have experience working in an ITIL environment.
You may also have knowledge of ITSM tools (Service Now), although this is not essential.
Inclusion & Diversity
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential.
Values
Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs.
Embrace challenge: We aim high to transform our potential into meaningful outcomes.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone.
Core Benefits
- Holiday: 182 hours (26 days)
- Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
- Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
- Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
- Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
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IT Care Technician employer: Quilter
Contact Detail:
Quilter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Care Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at Quilter through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Care Technician role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where you've solved IT issues or improved processes. Being able to share these stories will show that you're results-focused and ready to embrace challenges.
✨Tip Number 3
Show your curiosity! Research Quilter's recent projects or initiatives in IT. Bring this knowledge into your conversations during interviews to demonstrate that you’re genuinely interested in contributing to their mission of being customer-centric.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Quilter team and ready to be part of something bigger.
We think you need these skills to ace IT Care Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Care Technician role. Highlight your troubleshooting skills and any experience with ITIL or ITSM tools. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for IT and how you can contribute to our team. Don’t forget to mention your ability to build positive relationships and drive service improvements.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated with stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Quilter
✨Know Your IT Stuff
Make sure you brush up on your troubleshooting and fault-finding skills. Be ready to discuss specific examples of how you've resolved IT issues in the past, as this will show your practical experience and problem-solving abilities.
✨Understand the Company Culture
Familiarise yourself with Quilter's values and mission. They’re all about integrity, curiosity, and teamwork. Think of ways you can demonstrate these values in your answers, especially when discussing past experiences or challenges.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT scenarios or customer requests. Practise articulating your thought process clearly, as they’ll want to see how you approach problem-solving and service improvement.
✨Show Your Communication Skills
Since you'll be interacting with various stakeholders, highlight your communication skills. Prepare examples where you’ve effectively communicated technical information to non-technical users, showcasing your ability to build positive relationships.
