Head of Product

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 5

Department: Product Development

Location: London

Contract type: Permanent

Quilter Invest is a direct-to-consumer (D2C) investment platform designed to empower individuals starting their investment journey. As part of Quilter, a FTSE-250 wealth management company overseeing £126.63 billion in customer investments (as of August 2025), Quilter Invest aims to bridge the advice gap by offering digital guidance and seamless investment solutions. The platform supports customers with accessible tools and works with financial advisers to deliver tailored financial planning for long-term prosperity.

As Head of Product at Quilter Invest, you will spearhead the product strategy and execution for our D2C platform, driving growth, user engagement, and innovation in a rapidly evolving fintech landscape. This is a pivotal leadership role within a high-growth environment, reporting directly to the Commercial Director for Quilter Invest and collaborating closely with engineering, design, marketing, compliance, and commercial teams across the Quilter group.

What makes this role best in class is its emphasis on strategic vision combined with hands-on execution, fostering a culture of continuous improvement and user obsession. In the UK fintech sector, where competition from other D2C platforms is fierce, a top-tier Head of Product must not only deliver features but also anticipate market shifts, such as the rise of sustainable investing or AI-driven personalisation.

This role stands out by empowering you to shape a product that influences millions, backed by Quilter\\\’s resources, while maintaining the agility of a startup. Why? Because in D2C investing, success hinges on seamless user experiences that build trust and loyalty, directly impacting retention rates (often exceeding 80% in leading platforms) and assets under management growth.

Key Responsibilities

• Define and Execute Product Vision and Strategy: Craft a long-term product roadmap aligned with Quilter Invest\\\’s mission to simplify investing and Quilter\\\’s broader objectives. To be best in class, you\\\’ll conduct in-depth market analysis and user research to ensure the platform evolves ahead of trends. Why? In fintech, a proactive strategy can increase user acquisition by 30-50% through differentiated offerings, positioning Quilter Invest as a market leader rather than a follower.
• Lead Cross-Functional Teams: Oversee a team of product managers and analysts, fostering collaboration with engineering and other stakeholders to deliver high-quality releases on time. Best in class involves implementing agile methodologies with a focus on OKRs (Objectives and Key Results) to measure impact. Why? Effective leadership reduces time-to-market by up to 40%, enabling rapid iteration in a regulatory-heavy environment like the UK\\\’s FCA framework, where compliance must be embedded without stifling innovation.
• Drive User-Centric Innovation: Champion customer insights through A/B testing, analytics, and feedback loops to enhance user experience, from app usability to personalised investment recommendations. A best-in-class approach incorporates data science for predictive modelling, ensuring features like goal-based investing resonate with diverse demographics. Why? In D2C platforms, superior UX correlates with higher Net Promoter Scores (NPS > 70) and reduced churn, as users value intuitive tools that make complex decisions feel effortless, ultimately boosting lifetime value.
• Ensure Regulatory Compliance and Risk Management: Integrate FCA requirements, data security (GDPR), and ethical AI practices into product development and implement and manage robust product governance processes to ensure good customer outcomes. Best in class means proactively auditing for vulnerabilities and building transparent features, such as clear fee structures. Why? Fintech scandals can erode trust overnight; robust compliance not only mitigates risks but enhances reputation, attracting risk-averse investors and supporting sustainable growth in a sector where 70% of users prioritise security.
• Monitor Performance and Optimise: Utilise metrics like DAU/MAU ratios, conversion rates, and AUM growth to refine the product. A top-tier leader employs advanced analytics tools to identify bottlenecks and opportunities. Why? Data-driven decisions can improve ROI on product investments by 25%, ensuring resources are allocated to high-impact areas like mobile-first enhancements, which are critical for engaging younger UK demographics (18-35 years old, comprising 60% of D2C users).
• Foster Partnerships and Ecosystem Integration: Collaborate with Quilter\\\’s ecosystem and external partners for integrations, such as payment gateways or third-party data providers. Best in class involves scouting for strategic alliances to expand offerings. Why? In an interconnected fintech world, partnerships can accelerate feature rollout and market penetration, driving competitive advantage in a crowded UK landscape.

About You

Required Skills and Experience

• Proven track record as a Head of Product or senior product leader in fintech, ideally within D2C investment or wealth management platforms, with externsive relevant experience.
• Deep understanding of UK financial regulations (FCA, PRA) and fintech trends, including digital transformation and behavioural economics in investing.
• Strong leadership skills with experience managing diverse teams, demonstrated by successful product launches that achieved measurable business outcomes
• Expertise in product management tools (e.g., Jira, Figma, Amplitude) and methodologies (agile, lean), with a data-oriented mindset.
• Excellent communication and stakeholder management abilities, capable of influencing at executive levels.
• Bachelor\\\’s degree in Business, Computer Science, or a related field; MBA or equivalent is advantageous.

What makes a candidate best in class? Beyond technical prowess, it\\\’s the ability to blend empathy for users with commercial acumen, turning insights into scalable innovations.

#LI-PM1

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.

Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.

Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.

Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

#J-18808-Ljbffr