Quilter seeks a senior leader to own end-to-end customer and adviser journeys, driving performance, optimisation and transformation across Affluent offerings. The role orchestrates Journey Leads and squads, translating insights into measurable improvements while balancing customer outcomes, adviser experience, regulation and commercial value.
You will guide journey strategies, roadmaps and prioritisation, embedding automation, AI and straight-through processing with strong governance and
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Head of Customer & Adviser Journeys - AI Transformation employer: Quilter
Quilter plc is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to employee growth, you will have the opportunity to engage with diverse teams and contribute to strategic initiatives within the asset management division. Our inclusive culture, comprehensive benefits package, and focus on integrity and curiosity make Quilter a rewarding place to build your career.
