At a Glance
- Tasks: Join our team as a Customer Service Advisor, handling client queries and building relationships.
- Company: Quilter is a dynamic company focused on customer-centric solutions in pensions and investments.
- Benefits: Enjoy flexible working options, a competitive salary, and a range of health and wellness benefits.
- Other info: Full-time and part-time roles available, with comprehensive training and development opportunities.
- Why this job: Be part of a supportive culture that values your growth and offers recognition for hard work.
- Qualifications: Passion for customer service and resilience in handling complex conversations are essential.
The predicted salary is between 21600 - 37800 £ per year.
About The Role
Level: 2
Department: Customer Service Centre
Location: Southampton, hybrid after training
Contract type: Permanent, Monday to Friday
Salary: up to £29,000 per annum (40hrs/week) starting salary £26,500
Responsibilities
- Handle 30‑40 phone calls a day, providing clear explanations of Quilter pension and investment products.
- Manage queries, complaints and liaison with internal teams.
- Ensure adherence to time‑scale commitments for callbacks, updates or emails.
- Apply empathy and resilience in challenging conversations.
Requirements
- Excellent communication skills and confidence speaking with customers.
- Experience in handling complex and challenging conversations with empathy.
- Ability to develop and adapt in a fast‑paced, constantly changing environment.
- Resilience and continuous learning mindset.
- Previous experience in customer service or call centre preferred.
Values
- Do the right thing – act with integrity and go above and beyond for clients.
- Always curious – continuously seek new ideas and knowledge.
- Embrace challenge – aim high and commit to growth.
- Stronger together – collaborate, listen and empower each other.
Core Benefits
- Holiday: 182 hours (26 days)
- Incentive scheme: All employees eligible.
- Pension: Non‑contributory company scheme, can be boosted by personal contributions.
- Private Medical Insurance: Single cover standard, options to increase.
- Life Assurance: 4× salary.
- Income Protection: 75% of salary after 26 weeks absence.
- Healthcare Cash Plan: Jersey employees only.
- Flexible benefits: various options for UK employees via salary deduction.
We value diversity and promote inclusivity. Equal opportunities are ensured for all applicants based on skills, qualifications, experience and potential.
Customer Service Advisor in Southampton employer: Quilter
Quilter is an exceptional employer that prioritises employee growth and development within a dynamic and customer-centric environment in Southampton. With comprehensive training, regular coaching, and a strong emphasis on recognition and inclusivity, we empower our Customer Service Advisors to thrive while making a meaningful impact on our clients' lives. Join us to be part of a supportive team that values your contributions and encourages you to embrace challenges and innovate.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Southampton
✨Tip Number 1
Familiarise yourself with Quilter's products and services, especially their pension and investment offerings. Understanding these will help you answer questions confidently during the assessment centre and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice handling difficult conversations by role-playing with a friend or family member. This will help you build resilience and empathy, which are crucial skills for managing complex customer queries effectively.
✨Tip Number 3
During the assessment centre, actively engage with current Customer Service Advisors. Ask them about their experiences and challenges they face. This not only shows your enthusiasm but also gives you valuable insights into the role.
✨Tip Number 4
Be prepared to showcase your adaptability in a fast-paced environment. Think of examples from your past experiences where you successfully managed change or overcame challenges, as this will resonate well with the interviewers.
We think you need these skills to ace Customer Service Advisor in Southampton
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience:In your CV and cover letter, emphasise any previous customer service roles or experiences where you demonstrated empathy, resilience, and the ability to handle complex conversations. Use specific examples to illustrate your skills.
Prepare for the Assessment Centre:Familiarise yourself with the format of the Assessment Centre. Be ready to participate in practical call assessments and competency-based interviews. Think about past experiences that showcase your problem-solving abilities and customer service skills.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your passion for customer service and your understanding of Quilter's values. Mention how you can contribute to their mission of providing exceptional support to customers.
How to prepare for a job interview at Quilter
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist a client, as this aligns perfectly with Quilter's values.
✨Demonstrate Empathy and Resilience
Prepare to discuss how you've handled challenging conversations in the past. Highlight instances where you showed empathy towards a customer’s situation and how you managed to stay resilient under pressure.
✨Familiarise Yourself with Quilter's Products
Before the interview, take some time to research Quilter's pension and investment products. Being knowledgeable about their offerings will help you answer questions more effectively and show your commitment to the role.
✨Practice Active Listening Skills
During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking relevant questions. This will showcase your ability to engage with clients and understand their needs, which is crucial for a Customer Service Advisor.
