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For Companies At a Glance
- Tasks: Manage client servicing, process requests, and communicate effectively with stakeholders.
- Company: Join Quilter plc, a top UK wealth manager with £119.4 billion in customer investments.
- Benefits: Enjoy 26 days holiday, a pension scheme, and flexible benefits tailored to you.
- Why this job: Be part of a dynamic team that values innovation and customer-centric solutions.
- Qualifications: Strong organisational skills, customer service experience, and proficiency in Microsoft packages required.
- Other info: This is a fixed-term contract with potential for permanent placement for internal candidates.
The predicted salary is between 21000 - 35000 £ per year.
Fixed Term Contract Duration – 6 Months About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.
Quilter oversees £***** billion in customer investments (as of August ****).
It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management.
The business is comprised of two segments: Affluent and High Net Worth.
Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.
High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners.
Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.
At Quilter we never stand still.
Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.
Our business is transforming, continually modernising, and becoming even more customer centric.
So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it\’s the perfect time to join us
About the Role Level : 2 Department: Client Outcomes
Client Relations Administrator employer: Quilter
Contact Detail:
Quilter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Administrator
✨Tip Number 1
Familiarise yourself with Quilter's services and values. Understanding their commitment to customer service and wealth management will help you align your responses during interviews, showcasing how your skills can contribute to their mission.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for the Client Relations Administrator position.
✨Tip Number 3
Practice your communication skills, especially in crafting clear and professional emails or letters. Since the role involves significant client interaction, being able to articulate your thoughts effectively will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Quilter to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach and show your genuine interest in the role.
We think you need these skills to ace Client Relations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client servicing and administration. Emphasise your organisational skills, attention to detail, and any previous roles that required effective communication.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Quilter plc. Mention specific aspects of the job description that resonate with you, such as your ability to manage multiple tasks and meet tight deadlines.
Showcase Your Skills: Clearly demonstrate your IT proficiency, especially with Microsoft packages, in both your CV and cover letter. Provide examples of how you've used these skills in past roles to enhance client experiences.
Highlight Customer Service Experience: If you have previous experience in a client-facing role, make sure to highlight this. Discuss how you built strong relationships with clients and handled their requests efficiently, aligning with Quilter's commitment to excellent customer service.
How to prepare for a job interview at Quilter
✨Showcase Your Organisational Skills
As a Client Relations Administrator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully prioritised workloads and met tight deadlines.
✨Communicate Clearly and Professionally
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally, especially when discussing how you've handled client interactions or resolved issues in previous positions.
✨Highlight Your Attention to Detail
Given the meticulous nature of the job, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a significant difference in client servicing or administrative tasks.
✨Demonstrate Your Customer Service Experience
Quilter values strong customer service skills. Be prepared to share examples of how you've built relationships with clients and handled challenging situations, showcasing your proactive and positive attitude.
