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For Companies At a Glance
- Tasks: Lead quality management and improvement processes across multiple depots.
- Company: Siemens Mobility, a leader in transforming the Rail industry.
- Benefits: Competitive salary, company bonus, flexible benefits, and pension scheme.
- Why this job: Make a real impact on quality standards and customer satisfaction in a dynamic environment.
- Qualifications: Degree in Engineering or Quality, experience with Lean methods, and ISO auditing skills.
- Other info: Join a supportive and inclusive team focused on growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Fixed Term Contract Duration – 6 Months
About the Business
Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.
Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.
High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.
Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!
About the Role
Level: 2
Department: Client and Adviser Services
Location: Southampton, United Kingdom (Hybrid working is available after passed probation)
Contract Type: Fixed Term Contract
Contract Length: 6 – 12 month contracts available
Regulated/Non-Regulated: Non-Regulated
Note: There are multiple roles available.
Our Client and Adviser Services Administrators (known internally as Technicians) are critical roles where you will be the face of the company. Your service is vital to our adviser satisfaction; you will be administering their policies, answering their queries, responding to their complaints, helping them set up their accounts and finding solutions of financial products they need.
The role may involve supporting a variety of different business areas, including the administering of new clients’ pensions, investments, money-in, money-out, transfers and various other departments.
Excellent attention to detail and communication is needed when preparing letters and other financial documents.
You will ensure all adviser requests are processed within a timely manner as per our Service Level Agreements, you will do this efficiently and professionally for all our advisers, providers, and visitors via phone and email.
Keeping your knowledge of our products and services up to date will be vital to ensure you deliver the most appropriate outcome for the adviser.
Consumer Duty
Whilst this isn’t a directly customer facing role, the duties you will perform support direct overall positive outcomes for our customers by enabling our leaders to make informed decisions which balance the trade-off between risk and reward and ensure regulatory compliance. This contributes to improved services, customer centric outcomes, stability, responsiveness, and overall customer satisfaction.
About You
You will have previous administrative experience, including proficiency in Microsoft Office, especially Excel and PowerPoint, you bring a strong foundation to this role.
Your exceptional organisational skills shine through as you expertly prioritise workloads and meet deadlines.
Adept in verbal and written communication, you accurately record and interpret report data, contributing to the overall efficiency of the team.
Taking personal responsibility for consistently delivering high-quality work, you embody a proactive approach and apply problem-solving skills in your day-to-day duties.
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Inclusion & Diversity
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.
Values
Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.
Core Benefits
- Holiday: 182 hours (26 days)
- Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
- Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
- Healthcare Cash Plan: Jersey employees only.
- Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.
- In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.
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Client & Adviser Service Administrators employer: Quilter
Contact Detail:
Quilter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client & Adviser Service Administrators
✨Tip Number 1
Network like a pro! Reach out to current employees at Siemens Mobility on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching quality management processes and lean methods. Show us you know your stuff and can bring value to the team right from the start!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences and how they relate to the role, so be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Client & Adviser Service Administrators
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Quality Manager. Highlight your experience with Lean methods and quality tools like FMEA and 8D, as these are key for us at Siemens Mobility.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about quality management and how your background aligns with our mission. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Teamwork Skills: Since this role involves cross-functional cooperation, make sure to highlight any experiences where you've successfully collaborated with different teams. We love seeing examples of how you’ve influenced others towards quality goals.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Quilter
✨Know Your Quality Tools
Familiarise yourself with core quality tools like FMEA, 8D, and Ishikawa before the interview. Be ready to discuss how you've used these in past projects, as this will show your practical experience and understanding of quality management.
✨Showcase Your Lean Experience
Since the role involves Lean methods, prepare examples of how you've implemented these in a project setting. Highlight any specific outcomes or improvements that resulted from your efforts to demonstrate your impact.
✨Prepare for Cross-Functional Scenarios
Think about times when you collaborated with different teams, such as Procurement or Engineering. Be ready to share how you navigated challenges and ensured quality goals were met across functions.
✨Emphasise Your Coaching Skills
As coaching project teams is part of the role, prepare to discuss your experience in mentoring others. Share specific instances where you led training sessions or acted as a SCRUM master, focusing on the results achieved.
